Continuous Xbox Live connection errors

RevelRevolution · Jan 2, 2015

Here is my information before I assess the issues.

US, TX

Motorola Modem (AT&T ISP)

Linksys WRT1900AC

1 console is connected

Wireless connection

an internal adapter was installed and came with the Xbox at the time of purchase

the console was bought refurbished about one year ago and has not had any previous issues.

I am going to be 100% honest here. About two weeks ago, my brothers came down to visit. Of course they love playing video games; but are not allowed to touch my Xbox console. So, in the next room over my dad owns a PlayStation 3 from a pawn shop which, until
they came to visit, had not been turned on and used for more than 20 minutes at a time. Because of the lack of use before my issue I encountered no connectivity problems. However, as soon as they turned on the PlayStation and used it, for about 5-6 hours straight,
my Xbox lost ability to connect to Xbox live and now I believe it is permanently damaged, due to the PlayStation which had who knows what on it.

This is extremely depressing to even begin to think, as I bought it only a year ago and I cannot afford to buy a new one, now or any time in the future. I have tried every provided solution on Xbox.com as well as contacting Xbox and my ISP. Neither had any
idea how to fix my issue. The last solution I had recently been provided with was to delete and redownload my profile. Being extremely desperate to fix my console, I tried it. Now I cannot connect to XBL for more than 5 minutes and my Xbox is receiving the
error that profiles cannot be downloaded at this time. I have no other way of getting my profile back on my Xbox, and I have even tried downloading it onto a USB FD to no avail. I am afraid to say I might have an Xbox that cannot be repaired, and I really
don't want to have to give up. Can anyone please try to heop me in any way you can?

Error codes:

8007045D

Internet Error

I apologize if I failed to provide enough information. Please contact me and ask about anything I haven't listed here. I will check this post frequently.

:)

isturbo1 · Jan 2, 2015

Xbox Live Connection Error

Maybe a problem with your connection. what is your internet like? you using eathernet or wifi to connect the console?

TdRock127 · Jan 2, 2015

Xbox Live Connection Error

I tried to log in to my Xbox Live profile, and it said I couldn't connect to Xbox Live. Under the message it said the numbers "80151909"

It's been like this for about a week. Anyone know how to resolve this issue?

P.S. I've tried connecting to one of my accounts that doesn't have Xbox Live Gold, and that didn't let me log in either.

RevelRevolution · Jan 2, 2015

Another error code is

80072741

RevelRevolution

Another error code is

80072741

NarcoticDragoon

The first two days that this was happening to me it would connect to the network, it would connect to the internet, then not to Xbox Live. Since then, however, eight days have passed and I'm on the tenth day of no Xbox Live and It continually says that it
can connect to the Network and Router but cannot connect to the internet and gives me an MTU error.

BaM BooZeLLed

Have you tried power cycling your modem and router? Also try resetting your network settings after the power cycle.

Follow these steps if problem continues post back.

support.xbox.com/.../connection-error-solution

ArminatorX

42FE-4497-1381-0300-C800-0036

The
C800-0036 part of the error suggests that your console was manipulated and thus banned to connect to Xbox Live.

You can continue to play offline with your console (either by pulling the network cable, or turning off Auto-Sign-in in the settings of your profile), but your console can't connect to Xbox Live online anymore.

Misses Joust

Ok, if other games are failing to download as well, then it may be related to your connection.

Navigate to Settings > System > Network
Select your network connection
Run a Connection Test.

If any errors appear when trying to connect to Xbox Live, check out our
Connection Error Guide to get reconnected. If there are no connection errors, try resetting your network hardware by unplugging the modem, router, and console from power for a solid 2 minutes. Then reconnect each one at a time, and try a download again.

Let us know how that all goes and we'll continue from there.

Continuous Xbox Live connection errors