Continuous problem within the Collection

JohnJohner · May 1, 2017

There is a continuous problem within the Spider Solitaire game when I play the Daily Challenges within Windows 10 and it has been going on for months now. When I open up the challenges, if I do NOT select Spider Solitaire as my first selection and complete
another challenge before selecting Spider, when I do select Spider one of several different errors occur. The one that is most common is when I complete my first stack within the game, the game resets and starts all over again. If I continue to play at that
point, when I complete the first stack again, the screen goes black (meaning the cards disappear but the game is still active). At that point I must completely exit the Collection and log back in. I am then forced to watch another annoying commercial before
the Spider game can be opened and played normally. This same issue occurs within the Events challenge usually meaning I cannot complete an event because it would take hours of my time having to exit the application and re-enter. Is anyone else experiencing
this problem?

:)

macrozeta · May 1, 2017

Moneda con Concuerda con la región seleccionada [Currency agreed with the selected region]

i change the contry to Chile in live.com but the problem continuous, please help :/

TreborHarris · May 1, 2017

Continuous server connection problem

Having same Server Connection Error, close to giving up on Bingo, no problems with other games or apps

Misses Quinzel · May 2, 2017

Hey there, Nate!

I'm sorry to see any issues with Solitaire Collection! I went through and did exactly as you explained for the Daily Challenges: I opened another challenge first, completed it, then opened the Spider challenge to complete the first stack. My Collection did
not crash or reset, though.

If you haven't already, be sure to uninstall and reinstall your app. This should reset the installation and the issue shouldn't happen anymore.

Let me know how that goes! If you've already tried that and it didn't work, let me know all the troubleshooting you've completed so that I can ensure I don't ask you to do anything a second time.

I look forward to working with you!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Misses Quinzel

Hey there, Nate!

I'm sorry to see any issues with Solitaire Collection! I went through and did exactly as you explained for the Daily Challenges: I opened another challenge first, completed it, then opened the Spider challenge to complete the first stack. My Collection did
not crash or reset, though.

If you haven't already, be sure to uninstall and reinstall your app. This should reset the installation and the issue shouldn't happen anymore.

Let me know how that goes! If you've already tried that and it didn't work, let me know all the troubleshooting you've completed so that I can ensure I don't ask you to do anything a second time.

I look forward to working with you!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Anhur_XB

I've had that problem quite a bit with The Master Chief Collection.

Usually randomly pops within a few months.

Got quite a few Halo achievements while watching Hulu.

OA wantedkiller

Are those headset all wireless or wired?

If it's wired I think it could be a Continuity problem within the wiring. Try swapping are the cable or different port

THEOWENKILLER

if you have a play and charge kit try plugging it in WITHOUT the battery pack connected,if this solves the problem then its either the batteries or the pack itself.

if it continues to disconnect when plugged in ,then the problem is within the controller.

ElaineJohnson7

My last response was that the collection reappeared. I completed a puzzle in the collection last night, which unlocked a new puzzle within the collection. Tonight, I decided to begin a new puzzle in that same collection, but it has completely disappeared again!

Annoyed!

Continuous problem within the Collection