continued service interuptions

HappinS · Jun 6, 2017

I'm sick of it. 98% more than any other platform. Someone needs to lose their job or better yet I may be using the wrong system.

:)

TheJackah · Jun 6, 2017

Question Regarding Service Interuptions

Hey jdntokin4mike,

Please follow my post above.

I can now confirm that Xbox Billing Support can provide you with a 1-month Xbox Live code due to the amount of service interruptions recently.

HOBO Gord420 · Jun 6, 2017

Question Regarding Service Interuptions

It's not just over the E3 period, there have been outages that have effected me long before that, I'm going to start making a list, maybe bring more attention to the incompetence, I don't want a refund so much as a change of the status quo, I want to feel
like you guys want my business, and no amount of forum ambassadors will be able to convey that to me. An apology to somebody in private to save face is ***, and some representative emailing me or responding to some hard to find forum post are no different.
Oh, but if Microsoft made a public statement that it has occasional issues and it's sorry, they might lose a shareholder or two and have to buy cheap scotch to stock their private jets with, and we couldn't have that.

xxx Muff1nMan · Jun 6, 2017

i know. ant they're full of it when they state service has been restored. i also need to reconsider scorpio. without the tech support behind the product it might as well be garbage.

xxx Muff1nMan

i know. ant they're full of it when they state service has been restored. i also need to reconsider scorpio. without the tech support behind the product it might as well be garbage.

TheJackah

Hey jdntokin4mike,

Please follow my post above.

I can now confirm that Xbox Billing Support can provide you with a 1-month Xbox Live code due to the amount of service interruptions recently.

HOBO Gord420

It's not just over the E3 period, there have been outages that have effected me long before that, I'm going to start making a list, maybe bring more attention to the incompetence, I don't want a refund so much as a change of the status quo, I want to feel
like you guys want my business, and no amount of forum ambassadors will be able to convey that to me. An apology to somebody in private to save face is ***, and some representative emailing me or responding to some hard to find forum post are no different.
Oh, but if Microsoft made a public statement that it has occasional issues and it's sorry, they might lose a shareholder or two and have to buy cheap scotch to stock their private jets with, and we couldn't have that.

jdntokin4mike

Very true i am well and truly tired of having to visit the xbox status page too frequently and constantly checking my connection when every time the fault is on xbox live end. Really is a terrible service as of late which leaves my xbox one useless, but
keep taking my money please its such a pleasure to be an xbox one owner.

In all seriousness its down far too often now and if my phone or tv was down as much as this i would cancel it and demand my money back as you are simply not providing the service that you charge us for. Now i understand it may be down from time to time
and a service that runs perfect 100% of the time is not realistic but at the moment it is an extremely sub standard service.

TheJackah

Hey HOBO Gord420,

Thanks for sharing your concerns on the forums!

Whilst generally refunds aren't given for service interruptions, I do accept that the multiple service issues over the E3 period is not acceptable.

It may be worth contacting the Billing department directly, and they may reimburse you with a 1-month Xbox Live, however, it is not likely.

You can reach them here:
support.xbox.com/.../contact-us then select Billing.

Hope you get this sorted!

continued service interuptions