Continual sign out

Hello ColleenG71
Let me introduce myself, I am Maxime VENTURELLI - MARIGNY from the group of XBOX ambassadors.
Sorry for your problem...
I do not know if you have ever tried to put new batteries in the controller. If, even with new batteries, the problem is still present, you must try to connect it with a cable to the xbox. If it is a simple XBOX, the USB port is located on the left of
the console. With the cable, if the controller still disconnects, I invite you to look at the solutions on the Microsoft site : https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution .
I hope your problem is quickly resolved.
Sorry for you and your son...
My gamertag is : Doudou2657
Have a good day
Maxime of the service of the XBOX ambassadors

What do you mean "signing him out"?

Does he get a message that he is signed out because he's signed in on another device?

If so, it might be that someone else is (ab-)using his account. In that case follow the instructions for a compromised account here: https://beta.support.xbox.com/help/account-profile/manage-account/compromised-account-solution

If just the controller is disconnecting, troubleshoot the issue by connecting the controller with a micro USB data cable (it has to be a data cable, as phone charging cables often have no data lines.

Hi there,

it clearing the cache fails and before contacting Xbox Support, deletion of the profile and redownloading it is another good options to try.

1. Delete your profile from the console, be sure to delete only the profile, to do so check this link:

support.xbox.com/.../profile-move-delete

2. Clear the console cache, see this link for the how to:
support.xbox.com/.../clear-system-cache

3. Turn the console off.

4. Turn the console on.

5. Redownload your profile.(See the same link as 2.)

Hi Withered Demise,

I have seen this before, my friends have experienced this too. Try to do the following:

Clear your System Cache

To do this go to your Settings, System, Storage, then Hover over your Hard Drive OR Memory Unit and Click Y and Press the Clear System Cache Option.

If that doesn't work try to contact support. Fill out this little form and it will pick options for you to contact support here:
support.xbox.com/.../contact-us

I hope this was helpful! Please pick as Best answer or Verify Answer if it helps! If not just Private Message me!

Yeah... I tried wired and wireless, never had trouble with too many connections and my Xbox has been continually disconnecting last night, and now today it won't even connect at all. When I troubleshoot it just tells me to restart the router, which I have
done, and still no fix. At least now I know I'm not the only one with the same problem.