Content Restriction Issues

Discus and support Content Restriction Issues in XBoX Games and Apps to solve the problem; Hi, I tried to watch House of Cards using the Netflix app on my Xbox One yesterday and it wouldn't let me watch it due to parental control... Discussion in 'XBoX Games and Apps' started by lozzam2009, Apr 19, 2015.

  1. lozzam2009
    lozzam2009 Guest

    Content Restriction Issues


    Hi,

    I tried to watch House of Cards using the Netflix app on my Xbox One yesterday and it wouldn't let me watch it due to parental control restrictions.

    As I am the owner of the console and 23 I should be able to access this content, I have never set any restrictions on it before to stop others from using it I have checked my settings and they are set to unrestricted.

    I am certain that I have played some R18+ games as well on the console and can't see why now I can't watch it.

    I have also checked my Netflix restrictions which I don't have any set on there, I can watch the show anywhere else fine.

    Any help would be great!

    Thanks

    :)
     
    lozzam2009, Apr 19, 2015
    #1
  2. xX Yggdrasil Xx
    xX Yggdrasil Xx Guest
    "Sorry, your account isn't able to make this type of purchase"

    Go into your account settings and change your content restrictions that should clear up any issues you have hope that helps
     
    xX Yggdrasil Xx, Apr 19, 2015
    #2
  3. FBSupreme7
    FBSupreme7 Guest
    Content Restrictions

    I've had the exact same problem but for me it's that I'm 17 and not 14 as my xbox seems to suggest.
     
    FBSupreme7, Apr 19, 2015
    #3
  4. icurehangovers
    icurehangovers Guest

    Content Restriction Issues

    Do you have any other accounts on your Xbox? Also, do you have a Kinect and does the other account automatically sign in? I usually get this issue when my wife is signed in by the Kinect and only sometimes. It seems pretty random. I do know that it has to
    be her being signed in but I don't know why. She has an adult account (obviously).

    The only fix I have found is resetting the console and making sure no gets signed in before we open Netflix again.
     
    icurehangovers, Apr 21, 2015
    #4
  5. skotm
    skotm Guest
    was thsi resolved? I have the same issue and am allot older than 23. I cant even watch futurama..
     
    skotm, Apr 27, 2015
    #5
  6. nugs n gunz
    nugs n gunz Guest
    I'm having the same issue, we have never set up any controls via Netflix app or Xbox and it's giving me a restricted viewing message and lists a web site but the link is broken? I'm not even trying to watch anything crazy, friends is tv-14 and its being
    blocked?!?
     
    nugs n gunz, May 8, 2015
    #6
  7. lozzam2009
    lozzam2009 Guest
    Hey guys, I tried logging out of Netflix and back in again it fixed the problem! Good luck!
     
    lozzam2009, Nov 1, 2018
    #7
  8. nugs n gunz Win User

    Content Restriction Issues

    I'm having the same issue, we have never set up any controls via Netflix app or Xbox and it's giving me a restricted viewing message and lists a web site but the link is broken? I'm not even trying to watch anything crazy, friends is tv-14 and its being
    blocked?!?
  9. icurehangovers Win User

    Content Restriction Issues

    Do you have any other accounts on your Xbox? Also, do you have a Kinect and does the other account automatically sign in? I usually get this issue when my wife is signed in by the Kinect and only sometimes. It seems pretty random. I do know that it has to
    be her being signed in but I don't know why. She has an adult account (obviously).

    The only fix I have found is resetting the console and making sure no gets signed in before we open Netflix again.
  10. lozzam2009 Win User

    Content Restriction Issues

    Hey guys, I tried logging out of Netflix and back in again it fixed the problem! Good luck!
  11. skotm Win User

    Content Restriction Issues

    was thsi resolved? I have the same issue and am allot older than 23. I cant even watch futurama..
  12. Miss Bijoux Win User

    Content restrictions

    Hey guys -

    That sounds frustrating! Please follow the steps below:

    • Remove your Xbox Live profile from your Xbox One Console
    • Press and hold the power button on your Xbox One until the console completely powers off
    • Re-add your Xbox Live profile to your console
    Please let us know if that does not work so we can try to narrow down the issue even further!
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Content Restriction Issues

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