Contacting Xbox Support regarding a faulty controller (under warranty)

Discus and support Contacting Xbox Support regarding a faulty controller (under warranty) in XBoX on Consoles to solve the problem; Hi. I have had a very frustrating experience with Xbox support over the last 2 months. I have contacted support 8 times now and, to date, absolutely no... Discussion in 'XBoX on Consoles' started by Danjustpoik, May 1, 2015.

  1. Danjustpoik
    Danjustpoik Guest

    Contacting Xbox Support regarding a faulty controller (under warranty)


    Hi. I have had a very frustrating experience with Xbox support over the last 2 months. I have contacted support 8 times now and, to date, absolutely no action has occurred on the problem. I keep getting told that there is a system issue with the Xbox support
    service centre and someone will contact me. No one contacts me, so each week I contact support again to be told the same issue.

    My controller joystick (LHS) was working normally until one day, 3 months after purchase, it broke when my 6 year old was playing Lego Batman.

    The console and controller are covered by warranty.

    8 times to contact support and have absolutely no progress in terms of actioning the claim is a total joke. Xbox support should be ashamed of possibly the worst customer service I have ever experienced.

    I will not be recommending Xbox to anyone and will not be a repeat customer.

    Appalling service.

    :)
     
    Danjustpoik, May 1, 2015
    #1
  2. SPITFIRE-SIX
    SPITFIRE-SIX Guest
    I mad a mistake trusting someone brought a Xbox one s that wasn't as described as he said.

    Contact the Xbox Support chat and explain that you just bought a Xbox and the disc drive is faulty. Also mention the fan noise. They should be able to check if the console is still under warranty. Additionally you can do things like this at your local Microsoft Store.
     
    SPITFIRE-SIX, May 1, 2015
    #2
  3. nhoelb
    nhoelb Guest
    my xbox wont read discs

    If other game discs are unreadable, then most likely it’s the optical disc reader that is faulty. This is not something that you can fix it yourself, better contact the dealer where you bought it from and check if it is still under warranty. It requires some replacement.
     
    nhoelb, May 1, 2015
    #3
  4. Contacting Xbox Support regarding a faulty controller (under warranty)

    Hey there SnippetySine779!

    I am truly sorry to hear about the controller replacement issues! I can definitely understand how frustrating this could be. Just to clarify, have you already tried requesting a replacement through our Online
    Service center
    ? Also, when was the last time your were in contact with support? Thanks!
     
    Mister Quimby, May 2, 2015
    #4
  5. Danjustpoik
    Danjustpoik Guest
    Yes, I have tried 100 times to replace through the Online service centre, but it keeps telling me to contact support (service unavailable).

    I was in contact with support yesterday, Saturday 2 May.
     
    Danjustpoik, May 2, 2015
    #5
  6. Hey SnippetySine779!

    I have bubbled up your information to the proper teams to investigate. In the meantime, please make sure that all of your contact information is correct. Thanks!
     
    Mister Quimby, Oct 31, 2018
    #6
  7. Mister Quimby Win User

    Contacting Xbox Support regarding a faulty controller (under warranty)

    Hey there SnippetySine779!

    I am truly sorry to hear about the controller replacement issues! I can definitely understand how frustrating this could be. Just to clarify, have you already tried requesting a replacement through our Online
    Service center
    ? Also, when was the last time your were in contact with support? Thanks!
  8. Danjustpoik Win User

    Contacting Xbox Support regarding a faulty controller (under warranty)

    Yes, I have tried 100 times to replace through the Online service centre, but it keeps telling me to contact support (service unavailable).

    I was in contact with support yesterday, Saturday 2 May.
  9. Mister Quimby Win User

    Contacting Xbox Support regarding a faulty controller (under warranty)

    Hey SnippetySine779!

    I have bubbled up your information to the proper teams to investigate. In the meantime, please make sure that all of your contact information is correct. Thanks!
  10. {Parity} Win User

    Controller keeps disconnecting (wireless and USB)

    If the controller is disconnecting on the PC it stands to reason the controller is bad. However, if you have access to another controller you could try it just to make sure that the controller is faulty. If it is and not under warranty you would probably
    better served by purchasing a new one. If it is under warranty contact customer support to get the warranty process started. support.xbox.com/.../contact-us Good Luck!
  11. SigmaTheDJ Win User

    Controller issue

    If your controller is faulty and is still under warranty, your best bet is to contact MS via phone or online chat. Click "Support" at the top of any page on the forum, then choose "Xbox", then "Xbox One" and you'll find where to go from there.
Thema:

Contacting Xbox Support regarding a faulty controller (under warranty)

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