contacting xbox re returned controller

Hi FireRunic,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Regards,

Hi FireRunic,

Greetings! Thank you for posting in Xbox Forums. We are happy to help.

We understand that you are trying to contact support regarding the status of your returned Controller. You can see the status of your return or exchange on your Microsoft account's - Order history page. Hence, phone calls and chats are not available for this issue.

For more information and guide, please see these support articles:

Returning items you bought from Microsoft Store for exchange or refund

Get the status of your return and refund from Microsoft Store

Getting your Xbox device serviced | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi FireRunic,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Regards,

When you're in the Store app, press the Xbox button on the controller to return to the dashboard. Press the "menu" (3 horizontal lines) button on the controller, and then select "Quit". When you re-launch the Store app, this should then return to the default
page in the Store app.

(Ordinarily, pressing B to go back will get you out of an app-specific page, but it sounds like you've got stuck somehow)

Hi, I’m Ryan.

Try the recommended troubleshooting in this support article:
https://support.xbox.com/help/hardware-network/controller/controller-button-troubleshooting

If the issue persists, request a controller replacement:
https://support.xbox.com/help/hardware-network/controller/controller-warranty

Or return it to the retailer for a full refund or replacement:
https://help.argos.co.uk/help/refun...upport-&-repairs/returnsproductsupportrepairs

You would to contact Argos to ask why you were sent two faulty controllers.
https://www.argos.co.uk/help/contact-us/

Here to help.