Contacting Xbox/Microsoft

https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

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Hi BlueReaper!

Thanks for reaching out to us today. I believe you would like to get in contact with our Live Support. he
best way to reach our Live Support would be at Contact Us. Support time varies.

To request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  
• 
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Try phoning support on 0800 587 1102.

I had to send a console of for repair last week & i just phoned them & it was sorted in 10 minutes

why is it that the list of items that are working does not include Black Ops isuues... I cannot get into the online game... the call of duty screen keeps coming up and I cannot get past it.. .what are you people doing... I pay good money to get into that
game, and you are not helping at all... if this keeps up, you will lose a good customer the next time my contract expires... you need a good doctor to take care of my issue because it seems like NO ONE there can fix it...

Hi David. My name is Kyle and I'm an independent advisor.

> that suggests I turn on auto renew. I am loathed to do this as since it's all gone haywire, it might charge me again, then who would I call?

If you have time left on your Game Pass Ultimate membership, you won't be charged with auto renew on until your membership runs out. So if you turn it on when you have 2 years left, I can assure you that you won't be charged again. Please try changing the auto renew setting as this commonly solves this error code.

Go to https://account.microsoft.com/

Go to Services and Subscriptions, select your Game Pass Ultimate subscription. Turn on Auto Renew.

Try signing into Xbox 360 or a backwards compatible game again again. If it works, you can go back and turn off auto renew.

> I share my account with my son and have done for years. He is now told he cannot go online playing 360 games on his Series X as he needs Gold. He's fine playing Xbox one games offline and online.

Do you both use the same account, or are you sharing your Game Pass and games with your son's own account using Home Xbox?

Note that sharing doesn't work with Xbox 360 titles played through backwards compatibility, the account you're using has to have Game Pass Core or Ultimate. So if your son is using his own account and sharing your account's Game Pass, he won't be able to play online as 360 accounts need their own Gold/Game Pass subscription.

Please reach back if you have further questions.

Thanks,
Kyle