Contacting microsoft

https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

Volg deze link

Hi BlueReaper!

Thanks for reaching out to us today. I believe you would like to get in contact with our Live Support. he
best way to reach our Live Support would be at Contact Us. Support time varies.

To request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  
• 
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Hi David. My name is Kyle and I'm an independent advisor.

> that suggests I turn on auto renew. I am loathed to do this as since it's all gone haywire, it might charge me again, then who would I call?

If you have time left on your Game Pass Ultimate membership, you won't be charged with auto renew on until your membership runs out. So if you turn it on when you have 2 years left, I can assure you that you won't be charged again. Please try changing the auto renew setting as this commonly solves this error code.

Go to https://account.microsoft.com/

Go to Services and Subscriptions, select your Game Pass Ultimate subscription. Turn on Auto Renew.

Try signing into Xbox 360 or a backwards compatible game again again. If it works, you can go back and turn off auto renew.

> I share my account with my son and have done for years. He is now told he cannot go online playing 360 games on his Series X as he needs Gold. He's fine playing Xbox one games offline and online.

Do you both use the same account, or are you sharing your Game Pass and games with your son's own account using Home Xbox?

Note that sharing doesn't work with Xbox 360 titles played through backwards compatibility, the account you're using has to have Game Pass Core or Ultimate. So if your son is using his own account and sharing your account's Game Pass, he won't be able to play online as 360 accounts need their own Gold/Game Pass subscription.

Please reach back if you have further questions.

Thanks,
Kyle

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Dennis, by your description you play on PC, in the image you sent in the right corner click on "See System Requirements" to find out if the version of the game you purchased is only for consoles or for PC.

If it's for consoles you'll have to request a refund because only games that are Playanywhere it's possible to play on PC and Console with the same game license.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you wanted a refund for your subscription. It's a good thing you already turned off its auto-renewal, now, you can try submitting a refund for the last charge by filling out the Manual Refund Webform on this link: https://support.xbox.com/en-US/forms/request-a-.... You can find the order number of your transaction by signing in to your email at this link: https://account.microsoft.com/billing/orders/.

Once you're done submitting your request, you'll receive an email result within 72 hours and if your request gets approved, it will take 3-5 business days for the funds to reflect on your bank account but it really depends on your bank's policy.