Contacted customer support

Hello SgtzRaven,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Hi Margo, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried it via web chat? If support is open, you should be able to reach them without issues.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Please don't make duplicate threads as it's against forum rules.

You already have a thread HERE

Hi Cal! My name is Stephanie and I'm more than happy to help you out!

Please follow these steps according to Independent Advisor RobinsonSilvestre: https://answers.microsoft.com/thread/047491a4-82bc-431f-9237-0e644fa8ec31

"1-Access the Microsoft contact us at this link.
https://support.microsoft.com/en-us/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option"

Kind regards,
Stephanie

Hi there,

Thank you for keeping us updated. Unfortunately you will need to replace the hard drive since I don't think there is a way to fix this. You can find hard drives for your model of Xbox 360 online from Amazon but unless you had your data backed up to the Xbox
Live cloud, that saved profile data is lost due to corruption.

Apologies but if nothing in this thread helped, you will need to replace the hard drive.