Contact Enforcement team when 'Case Review' option is greyed out

Discus and support Contact Enforcement team when 'Case Review' option is greyed out in XBoX on Consoles to solve the problem; As the topic, I would like to speak to someone about a communication ban my son has been issued, but the Case Review option is greyed out. Any... Discussion in 'XBoX on Consoles' started by Djinni_C, Feb 3, 2020.

  1. Djinni_C
    Djinni_C Guest

    Contact Enforcement team when 'Case Review' option is greyed out


    As the topic, I would like to speak to someone about a communication ban my son has been issued, but the Case Review option is greyed out.

    Any suggestions?

    :)
     
    Djinni_C, Feb 3, 2020
    #1
  2. Daft Badger Win User

    Contact Enforcement team when 'Case Review' option is greyed out

    Yeah,as Sandy said,if it's greyed out then it's most likely a 24 hour suspension.

    A email should of been sent to the address linked to the account telling you how long the suspension is & what for.

    The reason you can file for a case review for 24 hour suspensions is because by the time the enforcement team carry out their review the suspension would be over.

    I'm afraid a case review is the only way to contact the enforcement team.
  3. sandy the hippy Win User

    Contact Enforcement team when 'Case Review' option is greyed out

    That suggests the ban is 24hours, so no appeal available as by the time the appeal is dealt with, the ban will be over.

    Hope this helps
  4. Smwutches Win User

    Why is my account suspended?

    The enforcement team are the only ones who handle suspensions and a case review is the only way to contact them. If there is no option for a case review, all you can do is wait out the suspension.
  5. Smwutches Win User

    I received a wrongful suspension to my account with no option to appeal.

    Since there's no option for a case review, all you can do is wait it out. There is no other way to contact the enforcement team regarding it.
  6. bowski477 Win User

    Banned twice for this one message ?

    The enforcement team does not use the forums. The only way to contact enforcement is via the case review process on enforcement.xbox.com. As these are 24hr suspensions there is no case review option unfortunately.
Thema:

Contact Enforcement team when 'Case Review' option is greyed out

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