conta rackeada [Translation - Rackeada Account]

Hi Natan,

I'm sorry to hear about the current issue with the Microsoft account, and transactions. First, I recommend to visit the troubleshooting page for

"I think my account has been hacked." In regards to transactions made on the account you may contact Customer Support for assistance or visit

Request an Xbox digital product or subscription refund page.

Hope this helps. Let us know.

I would suggest following the steps for a compromised account here
https://support.xbox.com/en-US/my-account/security/compromised-account-solution

Hi Cacau,

Have you tried the following;

Can’t access your account?

You can recover your account, even if a hacker has changed the password. If your account has been hacked, first try to reset your password. If you previously connected your account with an additional email address and/or a mobile phone number, we'll send
your new password there. You don’t need to know the password to reset it.

To reset your Microsoft account password online, go to Get back into your account and follow these steps:

1. On the Why can’t you sign in? screen, select the issue that is preventing you from signing in and click Next.
2. On the Recover your account screen, enter your Microsoft account in the first text box. If you don't know your Microsoft account, see Find
   your Microsoft account email address or password.
   In the second text box, type the characters displayed on the screen. This is to verify that you aren’t a robot. Click Next to continue.
   
3. On the We need to verify your identity screen, you’ll be given the option of the having a reset link sent to you by email, or having a code sent to your phone. Choose the option that works best for you:
   • Email: Choose this option to have a reset link sent to the alternate email address associated with your account. When you open the password reset email, click the link to reset your password.
   • Text: Choose this option if you have associated a phone with your account where you can receive a security code by text or voicemail. If you choose this option, you'll be asked to re-enter the last four digits of your phone number as an additional
     security measure.
   If you can use one of these options, click YES below after you receive your password reset link or code. Otherwise, continue to the next section.
   

What to do if you can’t use any of the password reset options

If you can't use any of the password reset options, select I don’t have any of these on the We need to verify your identity screen. Follow these steps to access the online account recovery form:

1. In the Contact email address text box, enter a current email address where we can contact you.
2. Click Next.
3. To make sure we have the correct contact email, we will send a code to that address and ask you to enter it.

To help maintain the security of your Microsoft account, you’ll be prompted for the identification information you provided when you initially set up your account. Fill in as many of the boxes as you can.

Tips for completing the online account recovery form

• Answer as many questions as you can. Your answers don’t have to be perfect; provide as much information as possible.
• Use the information you provided when you created the account or last updated it. If you have moved since you created your account, your information may still include your old address.
• Submit the form from a computer you frequently use.
• Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” instead of “hotmail.com.”

After you complete the online account recovery form, you'll receive an email acknowledging that your request has been received. You'll receive a response to that request within 24 hours (generally much sooner).

Note The password reset link will expire within 72 hours of delivery, so you’ll want to keep an eye out for it. If you don’t receive an email, check your spam or junk folder to see if any of the account recovery emails are there.

If you receive an email with a password reset link, click YES below. If you receive an email notifying you that you did not provide enough information to verify your identity, or if you don’t receive an email at all within 24 hours, click NO below.

tente remover a sua conta da consola e volte a adicionar a conta

[Translate - try removing your account from the console and re-add the account]

Estou usando a mesma conta

[Translation - I'm using the same account ]