Conta live não conecta nem aceita pagamento [Translation - Live account does not connect or...

You can see if your credit card was charged by going to your Xbox profile:

1. On your Xbox, go to your profile (click on your profile picture on the far left of the Xbox menu).

2. Click on "My Account" and under the "Account" heading, tab over to the right where it says "Subscriptions."

From there, you should be able to see if your Xbox Live membership is active or not. It should also tell you if you paid using the prepaid card or your actual credit card.

Hi Stephany,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're having difficulty getting connect to Xbox Live and having problems purchasing Xbox Live Gold. Are you attempting this from an Xbox One or an Xbox 360?

If you have purchased a pre-paid card but are having difficulty redeeming it to your account on your console, you may redeem it to your account from a PC or other device as well. This support article will provide instruction on how to do so from specific
devices:
How to redeem gift cards and codes. You may troubleshoot any messages you may received during your attempt to redeem using our Troubleshoot redeem
gift card and code issues article as well.

As you are experiencing difficulty in connecting to Xbox Live and your connection test has indicated that you're successfully connected to the internet but are getting a service alert message, this means that there may be an Xbox Live service alert in your
area. You may check the Xbox Live Service Status by
clicking here.

Should you check the status but there are not any alerts, you may wish to
request a call back from Xbox Support so that they may assist you directly in getting connected to Xbox Live, as well as look into your account to ensure that your subscription is enabled.

Give the troubleshooting a try and let us know the results.

I hope that this information helps out!

Olá!

Você comprou um cartão pré pago do Xbox de 149,90? Ou um cartão de crédito pré pago de R$ 149,90?

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[Mod Translation - Hello!

Did you buy a prepaid Xbox card of 149.90?
Or a prepaid credit card of $ 149.90?]

Não tenho outra conta na Xbox Live.

Infelizmente o jogo não está em minha conta.

[translation]



I do not have another account on Xbox Live.

Unfortunately the game is not in my account.

Foi ontem que ocorreu esse poblema, mas até agora nada de recuperar minha conta , tem algum número pessoal que eu possa chamar? Pelo site do Xbox pede pra conectar a conta Mas como conecta se aparece que minha conta não existe

[Edit - Translation] - It was yesterday that this problem occurred, but so far nothing to recover my account, is there a personal number that I can call? On the Xbox website asks to connect the account But how do you connect if it appears that my
account does not exist