Consumer Complaint

Before blasting my complaint out on social media, how would I go about to respectfully submit a complaint regarding your poor customer service? I would of loved to be a fan and advocate of Microsoft, but at this point I really feel that the X Box division
has stolen hard earned money from my 10 year old. Seems like going through technical support is a dead end and I cannot get straight reliable answers; trust has been broken.

I respectfully ask an opportunity to express my dissatisfaction with a person who will listen and at least take my feedback back to senior leadership and retrain the support techs on staff to provide reliable and consistent information.

Unfortunately my 10 year old will be without an X box console and just recently spent $150 of his own hard earned money to buy accessories and X-box cards to only find out that he wasted his money and cannot return the merchandise.

My initial support reference # is 1438134773. This was created to address the issue with his console not working, but has spiraled downhill from there; including my calling numerous times, being asking to go to an actual Microsoft store (which I did) and
then to be told that it was all for nothing because a 6 month grace period to our warranty never in fact existed (although that what was communicated to me); the last straw was techs hanging up on me (and this was before they even knew about the situation);
very hard to get through to a live tech who actually wants to talk to you.

Just wondering what ever happened to good old customer service?? Where one can call and get consistent liable information. I understand that the answers provided may not be in the customers favor, but transparency and genuine conversation goes a long way.

:)

 

Consumer complaint

Hey there

Welcome to the forums

.

This seems to be a problem with the console its self. I would advise going to:

support.xbox.com/.../repair

.

The link above should help you send your Xbox 360 for repair. Please also note that you may have to pay for the repair. If your 360 is out of warrenty

.

Hope this helps

Regards,

 

Consumer complaint

Hello sorry to hear about your troubles. I would suggest calling again. Try to keep in mind those centers can get busy every time of year but in particular around the holidays. Or you could contact Xbox support via twitter to see if someone there can better
help you @XboxSupport1 Also Maybe you ought to check www.myservice.xbox.com register the console to see if it is under warranty and just send it in for a repair.

 

there is no.6month grace period

There is a year warranty like.every single.device in the world

If you mean 6months after the 1 year there is no such thing no company does.that

Maybe a day or two but never 6momths you do realize thats what extended warranties are for and there is no exceptions except.for xbox insiders.program which requires it to be a beta problem

There is no one you can call

Not even Sony will.allow 6months grace after the fact

This is what extended warranties are for

No amount of calls will help you as it's something YOU have to cover yourself

I personally bought the ms one plan.which covers my device for 3 years for 60 bucks

Which you should've done

Whichever console you go to next you better get a extra warranty because no one will cover you beyond the warranty period without an extended plan

This is with every electronic you can buy