consulta (query)

Hello Madeleine,

We understand that you're experiencing an issue concerning an inability to download an application onto your Xbox One or Xbox 360 console as you're presented with an error about changing your privacy settings.

Please attempt to follow our troubleshoot changing online safety or privacy settings on Xbox One support article
for direct assistance with adjusting these settings on an Xbox One.

Try this for us and then let us know if this works.

Best wishes!

Gracias por usar el Foro de Xbox, esperamos haber resuelto su consulta

[Translation - Thank you for using the Xbox Forum, we hope we have resolved your query]

Hello Luguti,

Thank you for posting here on the Xbox forums. You can definitely change your gamertag without losing any game progress or purchases. If your gamertag was created for you when you initially signed up for Xbox (meaning you did not choose it yourself), you
can change it one time for free. Additional Xbox gamertag changes cost extra.

How to change your Xbox gamertag

Hope this helps!

"the query is

I want to connect to xbox live party with my friend and I can not directly bone I can but right through another user of xbox live that brings me to that we can not play for example in the game call of duty black ops do not get an error that the session is
no longer available so rare that it happens only with no other problems only happens when she is the host of the party and the game session.

could guide me please

thank you very much"

Hey Jug. If it's the Zune software you need, you can
Download the Zune Music + Video software here.

Cheers!