Constantly getting disconnected from Xbox Live

Discus and support Constantly getting disconnected from Xbox Live in XBoX on Consoles to solve the problem; Hello. For the past week I haven't managed to stay connected to xbox live on my 360 for more than half an hour. Everytime I log in I'll be fine for... Discussion in 'XBoX on Consoles' started by Bu1ltFordTough8, Dec 26, 2014.

  1. Bu1ltFordTough8
    Bu1ltFordTough8 Guest

    Constantly getting disconnected from Xbox Live


    Hello. For the past week I haven't managed to stay connected to xbox live on my 360 for more than half an hour. Everytime I log in I'll be fine for about 5 - 30 minutes and then I will be disconnected from Live. Any ideas?

    What Country/State/Province do you live in? Colorado

    Modem brand & model number: NETGEAR CG3000DCR

    Router brand & model number: APPLE A1521

    How many consoles do you have connected to this router? One

    Wired or wireless (for each console): Wireless for both

    If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal

    Things you have tried: Recovering the account, clearing the cache, resetting the router

    Is UPnP Enabled? Yes/no/Unknown no

    Do you have a NAT error? If so, what is your NAT type? None

    Any Error Codes you encounter: None

    Who is your ISP(Internet Service Provider)? Xfinity

    After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

    W: 0000 - 0021

    X: 0000 - F001

    Y: 20A8 - 4840

    Z: 0000 - 0000

    ID: FFFF - FFFF

    L: 8015 - 100C

    Q: 8015 - 100C

    T: Wireless

    D: 75.75.75.75, 75.75.76.76

    S: WPA2

    C: 11

    :)
     
    Bu1ltFordTough8, Dec 26, 2014
    #1
  2. Seby pwns u
    Seby pwns u Guest
    Xbox Connects to Network But Not the Internet

    Same issue here.. When my xbox does connect to xbl i am constantly getting disconnected from live.
     
    Seby pwns u, Dec 26, 2014
    #2
  3. AustinLN
    AustinLN Guest
    Constantly getting disconnected from Xbox Live.

    I use wi-fi

    I'll see if a wired connection will help.
     
    AustinLN, Dec 26, 2014
    #3
  4. FluffyBruhh
    FluffyBruhh Guest

    Constantly getting disconnected from Xbox Live

    Hello! Bu1ltFordTough8!

    There are 2 possible issues you are facing right now.

    One is the xbox servers are experiencing issues as we speak.

    And the second is your router could be filtering out necessary info to function properly! Here is a link for your router type, and how to configure it to the xbox.

    forums.xbox.com/.../3204.aspx
     
    FluffyBruhh, Dec 26, 2014
    #4
  5. Some Kinda Joke
    Some Kinda Joke Guest
    Could we have some more information about these 'xbox issues' please? Apart from the alleged hack is there a capacity issue? It is very frustrating that the xbox site says absolutely nothing about the disruption I am experiencing with xbox video - keep being
    'disconnected' yet I am still seeing the xbox guide and friends. My home internet is just fine. What is going on at xbox? Can they not send a message to users? I find it annoying that BBC says they were hacked and I do not know if the disruption is due to
    that or due to a capacity issue with new users. Either way this is awful.
     
    Some Kinda Joke, Oct 31, 2018
    #5
  6. Seby pwns u Win User

    Xbox Connects to Network But Not the Internet

    Same issue here.. When my xbox does connect to xbl i am constantly getting disconnected from live.
  7. sherlocker1984 Win User

    Live has been diaconnected for 2 days in china.All of chinese !!!

    It is now the 27th in China and I am still having terrible issues with xbox live. I am constantly getting kicked from games and disconnected from live. As soon as I press 'A' to load a disc it disconnects from Live. I can sign back in sometimes but get kicked.

    It's so frustrating!!!!!
  8. CptD0uCh3b4gxzX Win User

    Constantly getting disconnected from Xbox Live.

    I've been having a similar issue.... constant lag... ill lag all over the map... and it will eventually have me sitting at the "starting game" screen.... ive tried port forwarding, bought an xbox slim, checked connectivity on my laptop... only thing i cannot
    do is ethernet cable from router to xbox as there is no tv near the router and i have a 39" tv so its not that easy to just move.... as for the modem and router i connected my laptop to both via ethernet cord and it worked fine.... any suggestions? im currently
    using a 4g internal memory drive, ive ordered a 120gig thinking that might help?
  9. MSFT Vin S. Win User

    Constantly getting disconnected from XBox live.

    Hi!

    So, doesn't seem like a NAT issue because:

    1. Xbox live connection tests was completely fine. No errors or warnings.

    2. I checked to make sure that I didn't have a double-NAT issue.

    Btw, UPnP is switched on and well.

    I am in the US, so country is definitely in the supported zone.

    Synperx5, I'm not using a headset, and I don't think there is any other funky wireless device interfering. Besides, the timing is really bizarre, it never disconnects while in the middle of a game - just while on the dashboard or while starting apps (and
    no, not because of Xbox Live updates).
  10. AngelObullets Win User

    Constantly getting disconnected from Xbox live

    Hi there Phee55

    about your tech issue are you using a wired or wireless connection here is a few links I can give you to try and help you on that tech issue. If you are using wireless try wired connection if you are wired please check you are using the correct ports are
    open Here is all the links I can provide on it hope it can help you.

    Disconnect

    https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution

    Ports

    https://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live

    Slow performance

    https://support.xbox.com/en-US/xbox-one/networking/slow-performance-solution

    Hope this links help you get the net issue resolved.
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Constantly getting disconnected from Xbox Live

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