Constantly asked "do you own this game or app"

Hey there Johnfunun,

Generally this error will only happen if you're signed into a profile that either doesn't own the game digitally, or the game disc isn't inserted into the console. If you purchased the game digitally, you'll be able to see the purchase
on commerce.microsoft.com. Can you please visit that website and share a screenshot of the purchase in your purchase history?

Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Try powercycling the console by holding down the power button for 10 seconds.

Retry afterwards.

If that doesn't work, remove the profile from your console and redownload it again.

Hi Nicky,

Just do one or all of the following to see if it works.

• methods to fix “Do you own this game or app?” (Error code 0x803f8001)” error on Xbox console
• Option 1. Power cycle Xbox one
• Option 2. Perform hard reset
• Option 3. Clean Windows Store cache
• Option 4. Set home console
• Option 5. Clear persistent storage data

This has happened to me several times too.

1. Make sure if you've installed the game to an external HDD instead of your console internal storage, that the external HDD with the game on it, is connected to your Xbox One.

2. Ensure the game or app is up to date, and that it has fully been installed.

3. Ensure your console has the latest system update.

4. Restart your console and try again if the above don't work.

5. If the above don't work, contact Xbox Support, the official support agency Microsoft has delegated. Don't rely and wait for the reply of unofficial non Microsoft employee/support people to make a reply. Xbox Support since I've used it, is great. Although
they're not perfect, it is the official support body from Microsoft. And Microsoft has quality control over Xbox Support and standards of what is expected from Xbox Support. Last time I contacted them, they sent me a feedback email for me to rate them on the
service. In 2011 I rang them and they read of a script which was funny but kind of weird. But now they have chat so it's usually txt chat.

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that fails please check what happens when you set the console as Offline and try to start the game to see what happens.

Let us know the results