Constant disconnects from XBL

Discus and support Constant disconnects from XBL in XBoX on Consoles to solve the problem; Hi, every time I dashboard to change a game I disconnect from Xbox live, or sometimes I turn on the Xbox and it disconnected already and I have to... Discussion in 'XBoX on Consoles' started by Metaphorically, Jul 1, 2014.

  1. Metaphorically
    Metaphorically Guest

    Constant disconnects from XBL


    Hi, every time I dashboard to change a game I disconnect from Xbox live, or sometimes I turn on the Xbox and it disconnected already and I have to preform a 30 second reset to both router and modem.

    I tried deleting my profile, moving it to a compatible USB drive, clearing the console's cache 3 times, restoring network settings, deleting system update and the problem still occurs.

    My router and modem are on the compatibility list on the xbox.com website. I have SBG900 modem and a Belkin F9K1102 v1 router. They're all up-to-date.

    The Belkin router has an option "Use as an Access Point." When I turned it on and set an IP and disabled the DHCP Server the router wouldn't connect and the internet stopped working. I had to factory reset the router and reconfigure it. I followed this site www.belkin.com/.../support-article

    :)
     
    Metaphorically, Jul 1, 2014
    #1
  2. I Dashboard It
    I Dashboard It Guest
    constant disconnects from XBL

    When you're playing, is someone else using the internet at the same time? If so, that might be the problem. If that is indeed the problem, play when they're not on the internet or ask them to get off.

    -

    Happy gaming!
     
    I Dashboard It, Jul 1, 2014
    #2
  3. TheticLicense33
    TheticLicense33 Guest
    constant disconnects from XBL

    For over 2 weeks I have random disconnects while in the middle of a game. I have attempted all the usual troubleshooting suggestions and spoke with a XBOX TEch online yesterday the tech even waited while i played for 30 mins with no disconnects.
    I have made no changes to my setup since Uverse was installed 2 years ago. My Xbox is the older white with a 20 gb attached memory currently 3.3 Gb free

    I have an open NAT and Pnp.ATT has checked my internet connection and stated it is all correct.

    Any help would be appreciated I am seriously considering canceling my subscription. I am frustrated and a really lousy player too. So not much incentive to keep playing online if I am constantly disconnected. It's hard enough to try to keep up
    with these young kids.

    Thanks

    Old granpa in San Diego. BVF1216

    Dont know how I have this signon tag but as long as i can fix this damn thing I'm good





    What Country/State/Province do you live in? USA California

    Modem brand & model number: 2Wire Gateway 3800HGV-B

    Router brand & model number:

    If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
    Hard wired

    Things you have tried: All the usual followed advice from online Xbox Tech

    Is UPnP Enabled? Yes/no/Unknown Yes

    Do you have a NAT error? If so, what is your NAT?
    NO

    Any Error Codes you encounter: NONE

    Who is your ISP(Internet Service Provider)? ATT Uverse

    After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

    W: 0000-000B

    X: 0000-F001

    Y: 20A8-48E0

    Z: 0000-0000

    ID: FFFF-FFFF

    L: 8015-0002

    Q: 8007-0435

    T: Wired

    D:

    S:

    C:
     
    TheticLicense33, Jul 1, 2014
    #3
  4. DigitalAssassin
    DigitalAssassin Guest

    Constant disconnects from XBL

    Hey there, I've seen this issue a lot over the past 6 months and generally the steps you've listed are the perfect fix for it.

    What makes me think that something is going wrong in that process is, you've said something about moving your gamertag to a USB, are you then 're-downloading' the profile from the USB? I'm curious because I think that might be the issue.

    Have you delete the profile from the console using the profile only option, without transferring your profile to the usb, then clearing the cache 3 times, restarting the console and re-downloading your profile from the Xbox Live servers instead of the USB?

    Delete and re-download profile for reference:
    support.xbox.com/.../profile-move-delete
     
    DigitalAssassin, Jul 1, 2014
    #4
  5. Metaphorically
    Metaphorically Guest
    I deleted my profile and cleared the cache 3 times. I also tried downloading my profile into the USB and still disconnect. My profile didn't exists in two places.
     
    Metaphorically, Jul 1, 2014
    #5
  6. ITz Breezeh
    ITz Breezeh Guest
    my xbox does the same thing, like i have my profile but when i get on i disconnect and when i try to play a game i disconnect and i have done all that too. i mean maybe its just my xbox
     
    ITz Breezeh, Jul 7, 2014
    #6
  7. taidara
    taidara Guest
    @Metaphorically - Do not start multiple threads, regarding the same issue:
    forums.xbox.com/.../1777794.aspx

    I still recommend that you get in contact with your ISP. Have them know about your situation (multiple levels of NAT) and ask for the possibility to bridge your gateway. Alternatively, if your ISP can exchange your current gateway with a standard modem,
    so that only one networking device segments your network from your ISP and to the Internet-at-large.
     
    taidara, Oct 31, 2018
    #7
  8. Miss Portia Win User

    Constant Disconnecting from XBL

    Okay, that's helpful! Thank you! When you get the error message after running the connection test, is there any other information on it? Such as an error code? Also - do you have another account you can test with? I'm curious if you have the same issue on
    multiple accounts. Thanks!
  9. Lone Wahya Win User

    Constant Disconnecting from XBL

    I am having the exact same issues since the last update.
  10. StormSky02 Win User

    Constant Disconnecting from XBL

    Hi, I'm getting really slow internet speed to the point where I cannot play online, watch videos and everything else also its not just me because 4 more people in my area are having the same problem and we have all taken the mandatory steps to see if its
    a problem with our hardware and routers, This isn't the first time this has happened as it occured before about 2 months ago and I had 2 weeks of having next to nothing to do on my console except play games offline, Its very frustrating when you pay for a
    service which you don't recieve and from past experiences takes a long time to repair, I live in Kent, UK and I'm on Xbox 360 if that helps just incase its server problems, I hope it gets fixed soon as Im dying to play my new games before my holiday off work
    ends, Thanks
  11. ITz Breezeh Win User

    Constant disconnects from XBL

    my xbox does the same thing, like i have my profile but when i get on i disconnect and when i try to play a game i disconnect and i have done all that too. i mean maybe its just my xbox
  12. c0em4ns Win User

    Constant Disconnecting from XBL

    Portia,

    Yes i am always unable to reconnect to Xbox Live unless i restart my console, even if the network test says everything is fine. I run the network connection test, it says there are no problems connecting to Xbox Live, so i press the home button, select Connect
    to Xbox Live at which point it cannot establish a connection and asks me to run the network test again. Only if I restart my console can I reconnect.
Thema:

Constant disconnects from XBL

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