Constant DHCP Connection Issues

Discus and support Constant DHCP Connection Issues in XBoX on Consoles to solve the problem; What Country/State/Province do you live in? British Columbia, Canada Modem brand & model number: Shaw Advanced Wifi Modem Router brand & model... Discussion in 'XBoX on Consoles' started by BrarStar, Jan 8, 2016.

  1. BrarStar
    BrarStar Guest

    Constant DHCP Connection Issues


    What Country/State/Province do you live in? British Columbia, Canada

    Modem brand & model number: Shaw Advanced Wifi Modem

    Router brand & model number: None

    How many Xbox 360 and Xbox One consoles are connected to this router?: 1 Xbox One

    Wired or Wireless (for each console): Wired

    Things you have tried: Connection troubleshooter, I've tried to set a static IP for my Xbox One. Only fix is to unplug the modem, then plug it back in and then the xbox doesn't have a problem connecting.

    Is UPnP Enabled? Yes/No/Unknown: Unknown

    Do you have a NAT error? If so, what is your NAT type?: No

    Any Error Codes you encounter:

    Who is your ISP? (Internet Service Provider): Shaw



    So my problem is basically that every 2nd day or so I have to reset my modem so that the Xbox One can connect DHCP. It's really starting to get frustrating. Sometimes it happens everytime I turn the Xbox on sometimes it'll happen every 2nd day like I said.

    Any help is appreciated.

    Thanks!

    :)
     
    BrarStar, Jan 8, 2016
    #1
  2. NUKLRSOLDR
    NUKLRSOLDR Guest
    Constant Connection issues.

    changing the router settings often times can drastically improve connection if you do it properly.

    i have fios actiontec router and these settings work really well

    forums.verizon.com/.../359599
     
    NUKLRSOLDR, Jan 8, 2016
    #2
  3. Constant Connection issues.

    Hey there, it sounds like you got a few issues going on, but we'll work on it to see if we can get you back up and running. First, start with our Connection Guide (forums.xbox.com/.../9.aspx)
    to see if any of that helps. If not, post the answers to all the bold questions back here. For your party issues, maybe check out our Communication Guide (forums.xbox.com/.../19135.aspx)
    including NAT solutions (forums.xbox.com/.../34069.aspx). Let me know if any of that helps!
     
    Mister Gwyther, Jan 8, 2016
    #3
  4. Constant DHCP Connection Issues

    I cant find that modem listed , does it have any other name or a model # on there ?
     
    RobertBuckalew, Jan 9, 2016
    #4
  5. taidara
    taidara Guest
    Please provide the information Bimnog asked for.

    If you haven't already, can you configure your Xbox One's power mode to be Energy-saving power mode, and not Instant-On power mode.
     
    taidara, Jan 9, 2016
    #5
  6. onyxishere
    onyxishere Guest
    Sorry to hear it. This sounds like it may be an issue with the modem supplied by the ISP. You should give them a call and speak with technical support so they can ensure that the modem settings aren't interfering with the console accessing the internet.
     
    onyxishere, Jan 9, 2016
    #6
  7. BrarStar
    BrarStar Guest
    The modem is a Cisco DPC3825
     
    BrarStar, Jan 9, 2016
    #7
  8. BrarStar
    BrarStar Guest

    Constant DHCP Connection Issues

    Also my Xbox is on energy saving and not instant on.
     
    BrarStar, Jan 9, 2016
    #8
  9. onyxishere
    onyxishere Guest
    Thanks for the information. However, I still believe you should start with the ISP support to ensure the modem and your net are both set up properly.

    Give them a try, explain what's happening and see what they have to say about it.
     
    onyxishere, Jan 9, 2016
    #9
  10. taidara
    taidara Guest
    [quote user="BrarStar"] I've tried to set a static IP for my Xbox One.[/quote]I assume that your static assigment where not an IP address outside of the DHCP's pool of addresses?

    Intstead of making your console's IP information static, or fixed, could you try and configure a unique IP address with the help of DHCP reservation.

    I would also recommend, if you have a spare Ethernet cable, try connet your console with a different cable, or try connect your console with wireless, to see if you are able to replicate the very same behaviour.

    Keep us posted!
     
    taidara, Jan 9, 2016
    #10
  11. taidara
    taidara Guest
    @Onyx62is - Appreciate the effort, but let's take this step by step, and then have them contact their ISP.

    Thank you!
     
    taidara, Jan 9, 2016
    #11
  12. BrarStar
    BrarStar Guest
    Okay thanks I will try over the weekend and get back to you. Appreciate everyone helping!
     
    BrarStar, Oct 31, 2018
    #12
  13. BrarStar Win User

    Constant DHCP Connection Issues

    Okay thanks I will try over the weekend and get back to you. Appreciate everyone helping!
  14. taidara Win User

    Constant DHCP Connection Issues

    [quote user="BrarStar"] I've tried to set a static IP for my Xbox One.[/quote]I assume that your static assigment where not an IP address outside of the DHCP's pool of addresses?

    Intstead of making your console's IP information static, or fixed, could you try and configure a unique IP address with the help of DHCP reservation.

    I would also recommend, if you have a spare Ethernet cable, try connet your console with a different cable, or try connect your console with wireless, to see if you are able to replicate the very same behaviour.

    Keep us posted!
  15. BrarStar Win User

    Constant DHCP Connection Issues

    The modem is a Cisco DPC3825
  16. taidara Win User

    Constant DHCP Connection Issues

    @Onyx62is - Appreciate the effort, but let's take this step by step, and then have them contact their ISP.

    Thank you!
  17. onyxishere Win User

    Constant DHCP Connection Issues

    Thanks for the information. However, I still believe you should start with the ISP support to ensure the modem and your net are both set up properly.

    Give them a try, explain what's happening and see what they have to say about it.
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Constant DHCP Connection Issues

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