Console won’t connect to internet, can’t even find my network. Had it working this...

I’m having the same issue. Told me to connect to Xbox live but it won’t connect. I am connected to the internet because the other apps work. Can’t contact Xbox because their virtual assistant is a nightmare and freezes up.

So I tried to remove my account and re add it, but now it won’t even let me add an account back to the Xbox. Now I can’t use any apps. Basically stuck.

It’s an Xbox One console and yes it does display my wireless network’s name but it won’t connect with it. No codes or error messages come up. It just says it can’t connect to my wireless network and to try unplugging my router/modem for 30 seconds and
then plug it back in which I have done several times and it still won’t connect.

Hello there,

Sorry for my late response. I had no internet and simply forgot about this discussion. My console is connected to a different network (Wi-Fi), it’s a public connection but I’ve tried updating Fortnite on that connection and on my private connection at home. Both networks and still Fortnite won’t update. Also, if I am connected to the internet, where should this backup of this data be, what cloud and where?

Hi Tim, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to connect via Wi-Fi and via an Ethernet Cable?

Please, try clearing your MAC address.

Press the Xbox button to open the guide.

Select Profile & system, then Settings.

In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

Select Restart console and then select Restart.

(If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

Sign in to your console.

Let me know if it works!

Every game just won’t connect, Diablo says it can’t connect to game server and PoE says Xbox live is unavailable. Gang beast says “failed to connect Please check internet.” YouTube and all other streaming services work just fine