console stuck in preparing console loop

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Seeing the problem being presented to you, I suggest you try the solution available from Microsoft in the article below.

https://support.xbox.com/en-US/help/hardware-ne...

* Thank you in advance for contacting, I hope this can help you.

Hello AndrejPečeňa,

Thank you for your post. I understand you are experiencing an issue with your Xbox One S stalling on the preparing console screen. To troubleshoot this, please try performing an

Offline System Update.

Please let us know how this goes.

Update: I unpluged my console and turned it on again but that didn't help.

Hi, 'Not Jaye'! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with your console.

I believe additional information is needed.

If you don't mind, I'd appreciate it if you answer the following questions:

• May I ask which Xbox model you are using?

• Do you have any external storage units plugged into your console?

• Did you select "Keep games and apps" or "Remove everything"?

• How long has it been on the "preparing console" screen?

Thank you! I'll be looking forward to your reply.

Best regards.

Hey there packie nirom,

Sorry to hear about the console getting stuck on the Preparing Console phase. Give

this guide a shot and see if it helps.

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