Console Starting Issue

Hello amewatson86,

Thank you for posting in Microsoft Community.

It's possible that the issue you're experiencing with your Xbox One S is related to a failed hard drive. However, there could be other factors at play as well. Here are a few troubleshooting steps you can try:



1. Check the HDMI cable:

Make sure that the HDMI cable is properly connected to both the console and the TV. Try using a different HDMI cable to see if that resolves the issue.



2. Check the TV input:

Make sure that the TV is set to the correct input for the Xbox One S. If you have multiple HDMI inputs on your TV, try switching to a different input to see if that resolves the issue.



3. Power cycle the console:

Unplug the power cable from the back of the console and wait for 10 seconds before plugging it back in. Then, turn on the console and see if the issue persists.



4. Reset the console:

If power cycling doesn't work, try resetting the console to its default settings. To do this, go to Settings > System > Console info > Reset console > Reset and keep my games & apps.

5. Connect Xbox console to another TV.

You may use another cable or the same cable however, it is much better preference if you will use the HDMI cable included to your Xbox Console. See if issue persists on another TV.



If none of these steps resolve the issue, it's possible that you may need to consider upgrading your console.

Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello

Thank you for bringing this to our attention here on the forums. I understand your Xbox One console is not booting up properly is that correct? I recommend you eject any disc that may be in there then turn the console all the way off and unplug it from any
power source. Once unplugged leave it that way for a minute or two before plugging it back in. Let us know with a reply how it goes.

Hi Claudia,

Are you italian by any chance? if so I can reply also in italian

What message are you getting when turning on the console?

As a general advice, always try a power cycle.

Do that by turning off the console. Remove the power cable from the console, wait 15 seconds, plug the power cable and turn on the console again.

Let me know.

Marco

Hey there!



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.



Thank you and have a great day!