console shutting down while playing

Discus and support console shutting down while playing in XBoX on Consoles to solve the problem; Recently, my xbox one has been shutting down completely within minutes of launching a game. Both digitally downloaded and disk games shut the xbox down... Discussion in 'XBoX on Consoles' started by GRM Merk, Aug 1, 2016.

  1. GRM Merk
    GRM Merk Guest

    console shutting down while playing


    Recently, my xbox one has been shutting down completely within minutes of launching a game. Both digitally downloaded and disk games shut the xbox down anywhere from 1-20 minutes of game play. It is not from overheating or power source issue. I have already
    called the xbox help number, and was connected with a hardware employee. We tried many different troubleshooting options, none worked. I wasn't able to set up a repair because i am a preview member, instead I was told to create a post on the forums and write
    about my issue. He said I should be contacted soon with someone who can help repair my xbox.

    :)
     
    GRM Merk, Aug 1, 2016
    #1
  2. NickE087
    NickE087 Guest
    Power pack keeps getting red light and shutting down the system

    While playing my xbox lately it has been shutting its self down and the power pack has a red light on. Any help would be apprecitated.
     
    NickE087, Aug 1, 2016
    #2
  3. OriginStormCrow
    OriginStormCrow Guest
    BF4 shutting down XBox One while playing multiplayer?

    I'm not sure how long this has been happening but I think it is since the update to the new Windows 10 dashboard. While in a multiplayer game and playing so far anywhere between 8-31 minutes the Xbox One completely shuts down for no reason at all that I
    can see. The wireless controller home button just blinks because the Xbox One has shut off and connection between the two has been lost. I have to go over to the Xbox One and press the power button there to turn it back on. This is only happening with BF4.
    I have been through Microsoft chat support and they had me uninstall the entire game and all add ons to the game and then re-install. That didn't help. Then they had me remove my profile and then re-install that. That did not work. Any ideas? Anybody else
    having this problem?
     
    OriginStormCrow, Aug 1, 2016
    #3
  4. Mister Mascot
    Mister Mascot Guest

    console shutting down while playing

    Hey there GRM Merk,

    You actually want to post this in the preview program forums since this would be a console repair through that process, here is the link to get you to the right teams. console shutting down while playing :)

    Xbox One Preview Program Forums
     
    Mister Mascot, Aug 2, 2016
    #4
  5. Mister Mascot Win User

    console shutting down while playing

    Hey there GRM Merk,

    You actually want to post this in the preview program forums since this would be a console repair through that process, here is the link to get you to the right teams. :)

    Xbox One Preview Program Forums
  6. Peparts45 Win User

    Xbox shuts down while playing

    I found a fix! Blow on the top vent of you xbox one for about 2 minutes, it worked for me.
  7. Thiago G bh Win User

    Xbox shuts down while playing

    pode ser algo relacionado a fonte
  8. V0nd0ll0 Win User

    Xbox shuts down while playing

    The power supply can also collect dust on the sides I would get some compressed air and try blowing any dust out if its over heating.
  9. Puppy Fujo Win User

    Xbox shuts down while playing

    Are you a part of the Xbox Insider program by any chance? This has been an issue in several of the builds and continues to be an issue as they are having difficulty figuring out the cause and fix. If so, please make sure that you are reporting the issues
    using the Report a Problem tool on your console as soon as you power it back on.
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console shutting down while playing

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