Console shutting down on its own.

Discus and support Console shutting down on its own. in XBoX on Consoles to solve the problem; A group of us bought Citadel: forged with fire the other day and it works fine for everyone but myself. Everytime i try to play the game it shuts my... Discussion in 'XBoX on Consoles' started by God Rohan, Jan 6, 2020.

  1. God Rohan
    God Rohan Guest

    Console shutting down on its own.


    A group of us bought Citadel: forged with fire the other day and it works fine for everyone but myself.

    Everytime i try to play the game it shuts my xbox off. It happens in the menu after about 10 seconds, sometimes itll happen when i try to actually play on a server and ive tried loading up single player with no luck same issue..

    All other games work fine none of them shut down my xbox just this game.

    I have tried reinstalling about 3 times with no fix, tried factory reset on console again no luck and my xbox is in a cool well ventilated area so its not overheating.

    Any help would be greatful.

    :)
     
    God Rohan, Jan 6, 2020
    #1
  2. XBF Brad A Win User

    Console shutting down on its own.

    Hi Rohan,

    thanks for coming to the forums. We understand a game is causing console to shut down. We recommend to uninstall and reinstall the game, sounds like the installation is corrupt. If it is a physical copy try installing it while console is offline.

    Thanks,

    Brad
  3. C O S M O 1s Win User

    Console shutting down on its own.

    Es por que la consola ya esta muy sobre calentada, un caso parecido al xbox 360 cuando se ponia en rojo el botón de prender
  4. God Rohan Win User

    Console shutting down on its own.

    Its digital and i have uninstalled it 3 times over with no luck.
  5. SigmaTheDJ Win User

    Xbox one shutting down on its own

    If you're in the preview program first make sure you've got the very latest update installed. If you have and the console still turns off, turn it back on and as soon as it boots up, hold down the button on the controller as if you were going to turn it
    off and select the "Send feedback" option. That will create some logs, you can attach a comment, then they're sent to the developers. It would also help if you started a thread in the preview forum and say that you've sent off the logs, as MS devs/employees
    post in there and you may get some feedback on the issue.
  6. Splitwarrior2 Win User

    Xbox one shutting down on its own

    I'm having the same issue except it will shutoff regardless of what I'm doing. Games, youtube, netflix, anything. I'm a member of the preview program so I can only assume that has something to do with it. My console and power supply aren't hot or overheating,
    I'm not getting any error codes or messages. It just randomly shuts down and turns itself on sometimes in rapid succession. Very strange behavior.
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Console shutting down on its own.

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