Console share isn't working

HandsomeJack300 · Nov 5, 2022

So me and my girlfriend are console sharing and it's not working. It won't let her play any of her games while I'm playing a game and won't let her play any of my games she's downloaded. I'm currently trying to see if it will let me play her games but if not then I'm lost. I've never had this problem with console sharing before and we really wanted to play elden ring and destiny 2 together.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello HandsomeJack300, try following the procedures in the link below and the Support video to see if you have your accounts set up correctly as primary on each console.

How home Xbox and game sharing work

https://support.xbox.com/en-HK/help/hardware-ne...

Designating Your Home Xbox For Sharing

https://www.youtube.com/watch?v=_ZTN8w519PQ&t=4s

WattyNuela

Hello Shad, this is Manuela. I'm an Independent Advisor and community user like you
Not a Microsoft employee.

Keep in mind that game sharing outside the same house is considered as breaking Microsoft terms and conditions

In case you want to know how game sharing works feel free to visit the next article
https://support.xbox.com/help/hardware-network/...

Dakashi

I checked and we are game sharing fine. I also have tried doing a hard reset and removing his account and re adding you. I don't know what else to do.

XBF Meryem R

Hello @Dakashi, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe you have but a little issue with changing profiles on your console. Therefore, you will only need to follow those simple steps that I will provide you with and your issue should be fixed.

The first step you will need to follow is to ensure that your home console is set up correctly, so please follow the link bellow:

Designate a home Xbox | Xbox Support

After you make sure that the account you have the game o is set up correctly please sign out or switch profile, then sign in with the account that does not own the game.

The second step is to make sure that you are signed in with two different profiles.

Please make sure that the profile that does not own the game is the one signed in on the console you made the home xbox. As for the account that owns the game can be signed in on the other console.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Smwutches

There really isn't a way to do that. That's how the licensing is set up to work. As long as you two share a console, he will be able to access content you purchase and vice versa.

Console share isn't working