Console Sent for Repair Instead Received New Console, Have Now Lost All Recent Save Data

Discus and support Console Sent for Repair Instead Received New Console, Have Now Lost All Recent Save Data in XBoX on Consoles to solve the problem; Hi There, as the above reads I recently sent my Xbox One console in for repair, issue being wireless adapter fail in the console itself. From the issue... Discussion in 'XBoX on Consoles' started by DIRKDIGGGL3R, Dec 27, 2015.

  1. DIRKDIGGGL3R
    DIRKDIGGGL3R Guest

    Console Sent for Repair Instead Received New Console, Have Now Lost All Recent Save Data


    Hi There, as the above reads I recently sent my Xbox One console in for repair, issue being wireless adapter fail in the console itself. From the issue obviously no game saves were being backed up to the cloud, prior to sending the console off I clocked
    up around 60 hours of Fallout 4 and 40 hours of Witcher 3 gameplay, during the shipping process the details from Microsoft for the repair never mentioned a console replacement or the need to backup the internal HDD.

    Probably my own fault for not just doing a local backup to be safe.

    Anyway the repair became a replacement and my Day One Edition console was since replaced with a brand new unit, great to a degree but the Day One Edition is a collectors item to me, couple that with losing ALL local save data and I'm left in a bad way.

    I reached out to Xbox Chat support on Sunday 20th December and was informed they would try reach out to the support house for an update if my old console had yet been wiped/binned/destroyed etc, a week has gone by and zero updates. I opened up another chat,
    mentioned my previous discussion and chat logs so they could read through to get an idea on where we were up to yet found myself explaining multiple times of the situation.

    I am seeking clarification or a point of contact to see if my Xbox One still exists, I am happy to even pay for the console to be shipped to me or repaired, I just need all my save data as I have zero interest in losing another 100 hours playing through
    the same thing.

    As mentioned not once during any literature or steps provided to me regarding my console being sent did it mention it would be replaced, I was under the assumption it would be repaired, especially as it was a limited Day One Edition.

    I've been a loyal Xbox user for over 10 years and have wasted far too much money on the product with zero regrets until now, seeking assistance in any way as at the moment the support received via Chat has been nil.

    Sincerely,

    Brendan

    :)
     
    DIRKDIGGGL3R, Dec 27, 2015
    #1
  2. l3eer30
    l3eer30 Guest
    Factory reset by Microsoft during repair, all game saves now lost.

    I sent console in for disk player not reading disk. I have been off line with my console for three months due to no internet, all my games are backed up on a 2TB external HDD (50+ games). All my game saves where on the console. I now have lost 90+ days of
    completed status on several games. My question is why do the games only save to internal HDD, even when external is set to save new data by default? I know now that I should have got online right before sending it in for repair, lesson learned the hard way.
    What was the point of resetting my console for a disk player replacement?
     
    l3eer30, Dec 27, 2015
    #2
  3. Battlefield 4 - Save games for campaign are gone...

    Wow, just lost all of my save progress and realized that you can't even get to your saved data anymore on the console. I kind of consider keeping my save game data straight a basic component of a decent console. Xbox is not making me love the new console
    experience right now!
     
    nathangibbons, Dec 27, 2015
    #3
  4. damu3030 Win User

    Cannot get latest saved data and system is connected to internet but says need internet connection to access Xbox Live

    I've been having this same issue since November 20. None of the troubleshooting steps resolved the problem. I recently un-enrolled from the preview program earlier this week. I was also told it may be my console. I sent the console for repair and got a replacement.
    The replacement console is still experiencing the same can't sync lastest saved data message. Now I'm waiting for a new update to the public.
  5. THEOWENKILLER Win User

    How reliable are xbox 360 repairs?

    If you sent it in for repair to microsoft,it would be very unlikely that you would receive the same console back.

    i would always recommend buying a new slim instead of repairing a six year old console.
  6. nathangibbons Win User

    Battlefield 4 - Save games for campaign are gone...

    Wow, just lost all of my save progress and realized that you can't even get to your saved data anymore on the console. I kind of consider keeping my save game data straight a basic component of a decent console. Xbox is not making me love the new console
    experience right now!
  7. Onyx SVO Win User

    Update error: 3F4A-0000-3080-0506-D000-0185

    The problem is that the hard drive is just not working anymore. Mister Ohnaka you are right, but i would suggest replacing your hard drive instead as i've done the same. I sent mine of to repair center for replacement and they gave me a new one. I would
    suggest you transfer all your saved data to a USB because when i told them to do it for me they agreed to do so, BUT NO, i lost all my data.
  8. kubindad Win User

    Advanced Exchange - Beware

    Going thru the same situation as everyone else with advanced exchange,lost consoles, being sent non working console, talking to different support people who are, undertrained, overwhelmed, and have no real power to help you. A corporation as big as Microsoft
    should be more on the ball with this whole " support " situation! After 2 months finally received new repair order for my console and sent it in. Microsoft needs to "repair" it's relationship with its customers, especially the ones with faulty consoles.
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Console Sent for Repair Instead Received New Console, Have Now Lost All Recent Save Data

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