Console restarts multiple times instead of shutting down when I power down.

If you've tried the regular restart of the console by holding the power button for 10 seconds until it shuts down and that did not work then do it again but this time when it has shut down unplug everything from the console and let it sit for 5 minutes to
see if that helps.

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

No success. Ive tried this before multiple times.

Thanks

Hey there. You can usually fix issues like this with a "hard reset." If you can get the guide open, go down to settings, then Restart console. If not, hold the power button on the front of the console down for about 10 seconds until it shuts down.

If it's still running slow when you boot back up, do the same, but go to Turn off console instead, then unplug the power cord from the back for 5 minutes.

If you're on an Xbox try power cycling the console by holding the power button on it for 10 seconds till it shuts down.

If you're on a PC fully shut down the PC then restart

Try performing a hard reset EXACTLY like this instead of a factory reset. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power
cord back in and restart the console.