Console resetting

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what seems to be the problem with resetting the console?

Are you worried about the accounts logged into your console?

Also, if you will reset the console but will choose to keep your games and apps don't worry because as long as you're connected to Xbox Live your saved progress, and games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Hello OGGAMER801, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

If you are still having the same issue, it’s possible that the local save for the games has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
First, delete the local save:
1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.
2. Highlight the game title, and then press the Menu button on your controller.
3. Select Manage game and add-ons > Saved data.
4. Select Delete all to remove the local save of this game, then follow the prompts.
After you delete the local save, restart your Xbox:
1. Press and hold the Xbox button in the center of your controller.
2. Select Restart console, then follow the prompts.
After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to Xbox Live.
Try playing the games again to see if re-syncing with the cloud corrected the game problem.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

If you are talking about the 4 digit password then you'll need to contact support so they can walk you through the steps to reset it.

support.xbox.com/contact-us

If you are talking about the password for your email account associated with your gamertag then clidk the link below to find out how to do that.

support.xbox.com/.../forgot-microsoft-account-password

Nope they will still have them if you continue to game share

Hi, the console should not be stuck in checking for updates for several hours... have you verified that your internet connection is working properly? If it is ok, I suggest you to contact the support in order to verify if you can restart your console without
issue, you can contact them here: https://beta.support.xbox.com/help/hardware-network/settings-updates/update-xbox-one-console