Console randomly turning off

thanks for the response.

I am going to try a factory restore. I've tried the other suggestion and nothing changed. I'm not really excited about reinstalling my 10 games or so, but I think it may help. (I'll post when I know if it worked or not)

if it doesn't, I guess I'll call support and see about doing another exchange.

thanks.

no change at all. I did everything carefully and only installed one game. (installed without a network connection and then updated when I reconnected it)

It did the same thing. It'll sit at the home screen forever, but once I start a game it shuts off. (after the loading screens and whatnot) Xbox Support says to call them and redo a warranty exchange after they process the last xbox one I sent in. thanks.

Hey Hollo, how did your factory restore go?

I would try a soft reset by pressing power button for 5-10 seconds until shut down, unplug ac, wait 30 seconds. Plug in, press console power button, wait for bootup as it will take a bit longer. If this doesn't work, i would try a factory restore... that
can be found under settings. Good luck.

Hello ,

Thank you for posting here on the Xbox forums. We understand that your console has been turning itself on and off randomly. Have you tried power cycling your console and moving it over to a different outlet? Aside from that, if your console is only turning
off randomly then check out this support article: Troubleshoot Xbox One unexpectedly turning off