Console Powers off

so ive seen posts that are somewhat like this, but not specificaly the same:

when ever i navigate away from a game and go to a different app or game, WITHOUT COMPLETELY QUITTING THE INITIAL GAME, and then navigate back to the game, the screen goes black, (sometimes i get the sound from the game) and then after a few seconds the entire
console shuts off.

This wouldnt be so big a deal except that the console seems to undergo some kind of hard reset. I cant turn it back on with the controller, (infact the controller stays on when this happens) nor can i use the xbox app on my phone to turn it on, i have to
turn it back on at the console. It then goes through a full start even though i have quick start enabled.

furthermore, this occurs with every game no matter what kind of game both digital and disc the exact same thing happens in fact i juat downloaded a trial version of conan and it happens with that game also

this seems to have started when i replaced the original controller with a new one

ive tried reseting everything yet nothing seems to fix any of this

:)

 

Xbox games powers off my console

Any scratches on the discs? I'd suggest trying a new one just to see if that's the problem.

 

Xbox games powers off my console

yes that is the update i have

 

are you a part of the insider program?

sometimes that's the reason for these weird issues

 

I know they’re currently tracking an issue when switching from a streaming app to a game but this one here sounds new to me.

 

Some wireless routers have settings that may cause your Xbox One console to shut down unexpectedly. For example, a power-saving setting or network setting may cause your console to shut down.

If you use a wireless connection to connect to Xbox Live, try a wired connection. For information about how to set up a wired connection, see the Xbox
One First-Time Connection Solution.

For more info: Troubleshoot Xbox One unexpectedly turning off