Console not turning on

TangentBass3670 · Feb 12, 2017

My xbox one is not turning on and displaying to the TV. I can try and turn it on and the lights on the console and the power box turn white, but nothing comes on the TV. I've tried different HDMI ports and cables. HDMI works with other devices. I tried the
manual power down and reset. I tried to hold the power button and the eject for 10 seconds, but I never get the first beep after 10 seconds. Disconnected everything from the back. When it first started, I was able to get the xbox up and running once and it
froze shortly after starting. Haven't been able to get it going since, after numerous tries.

Any help resolving this issue would be greatly appreciated.

:)

fonder658 · Feb 12, 2017

Console Not Turning On

I know what is wrong with it I already talked to microsoft and I have GTA V still in the console I was wondering what I should do about that before I send it out for repairs.

TigerKitsune · Feb 12, 2017

Console Not Turning On

Surprisingly, XBOX's suggested method involves a paperclip. The correct procedures can be found at the below URL:

http://support.xbox.com/en-US/xbox-360/disc-drive/manually-eject-disc

Vicky TheGamer · Jan 23, 2018

i also have the same problem

Sodangidni

Hello, SHAJUDDIN S. I'm sorry to hear that despite following the recommendation from Microsoft, the issue persists.

Unfortunately, if none of those methods worked, this means your console needs to be repaired. This information is available in the same article as well.

“If your console still will not turn on, it needs to be serviced. To request service, sign in to Device service and repair with your Microsoft account and submit a service order:”

Device Services: https://account.microsoft.com/devices

SatanicoDrCadillac

Hi!

Hope this helps

https://support.xbox.com/en-US/xbox-one/console/console-wont-power-on

Mister Gwyther

Hey there Ashford! Is your controller wireless? If so, your controller may not be synced properly with the console anymore. Try turning the console on with the physical button, then try syncing your controller by pressing the sync button on the console and
controller. Once they sync up again, turn your console off and try turning it on with the controller. Let me know the result of this, thanks!

SHAJUDDIN SHARIEFF

Hi Arthur

Thanks for the workaround , I already did those procedures but with no success. The cable is working fine with other devices.

The console is not working inspite of cable looks good.

What should be my next step

Sodangidni

Hello, SHAJUDDIN S. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your console is not turning on.

Not only that, but I would like to ask what potential solutions have you tried to fix this issue?
Please describe each one.

For now, I can suggest the following ones in case you have an Xbox One S or newer console:

“Reset the internal power supply:

Unplug the power cord from the console.
Wait 10 seconds.
Plug the cord back into the console, and then press the Xbox button on the front of the console.
If the console turns on, the internal power reset worked.

If the console doesn’t turn on, try the following:

— Check that the wall outlet you’re using is working with other devices.

— Check that the power cable is firmly connected to the wall outlet and to your console.

— Ensure that you're using the power cable which came with your console, and that it's the correct cable for your region.”

Reference link: https://support.xbox.com/help/hardware-network/console/console-wont-power-on

I'll remain attentive to your answers.

Regards,

Arturo.

Console not turning on