Console not switching on

bigbadjt · Sep 6, 2016

Hi,

Tried to switch power on but nothing happened- checked power pack, but no led on - tried removing all cables etc and ready connecting - still no joy. When reconnecting led on power pack will flash for a second, then off. Console still dead. If I
plug the power pack into the wall, the led is on - as soon as I reconnect to console led goes off...

Any ideas? Is it likely to be the console or power pack at fault?

Cheers in advance for any help

:)

litdab5467 · Sep 6, 2016

Console is not switching on

Pl help me the service centre telephone no and address in Chennai Tamil Nadu India

Yuvan Devanand

Nighthawk BE · Sep 6, 2016

Console switching on itself

Since a few weeks, my Xbox One console switches on automatically now and then.

No one is around, nothing is near the console but suddenly I hear it switching on.

Is this a known problem and how can it be solved?

YengD. · Sep 6, 2016

Hi bigbadjt,

I am sorry to hear that your console is not working.

Given the situation you mentioned above, it seems an issue with the power supply unit. But I would best advise you to try another power supply on your console (you can borrow one from your friends/relatives that has the same device) if possible. If the same
issue persist, you can process an order here -
devicesupport.microsoft.com/en-US. Cheers!

YengD.

Hi bigbadjt,

I am sorry to hear that your console is not working.

Given the situation you mentioned above, it seems an issue with the power supply unit. But I would best advise you to try another power supply on your console (you can borrow one from your friends/relatives that has the same device) if possible. If the same
issue persist, you can process an order here -
devicesupport.microsoft.com/en-US. Cheers!

dempup

Hi Seth.

We can't advice you on self maintenance of your xbox console, but i would recommend you try the Forgot microsoft account
solution to recover your email, and then you will be able to reset your password after that is done.

J4CK93

As you have already tried to power cycle your xbox. Try this boot procedure to access trouble shoot mode. You may need to offline update your console in addition to booting in safe mode.

Follow this video:

https://www.youtube.com/watch?v=hYdza-udoi0

G v zauBerBerg

If the ONE is turning off after a while it could be overheating - like Morveous said!

Please check that nothing block the fan or the airstream and take a look here

Maybe another reason could be your settings in the energy safe-mode / xbox one power off time on inactive!??

Morveous

Sounds like its overheating. Does it have enough ventilation?

Console not switching on