Console is unable to connect to my Wi-Fi, saying "the wireless network hardware isnt working"

Hey r c takedown.

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This is definitely a Wi-Fi signal issue (your console isn't getting enough Wi-Fi signal to maintain a stable connection). The clear indicator of this is that connecting via ethernet cable doesn't give you any problems.

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To improve Wi-Fi signal, you'll need to do one (or both) of these things:

1. Move the console and/or network hardware to increase line of sight between your console and your Wi-Fi router..

2. Turn off other wireless devices to minimise Wi-Fi interference.

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If neither of those help (or if you're unable to move your console and/or network hardware), just stick with the wired connection. You'll have a more stable Xbox Live connection (particularly for streaming video and online multiplayer) if you connect via
ethernet cable anyway.

At the back of your router there's a tiny hole you can press using a ball pen for 5 sec to factory reset it. Please note that after a factory reset, you will have to connect to your network using the default Wi-Fi SSID or name and Wi-Fi password indicated at the back of your router or manual.

Yes, Wi-Fi has to deal with software but it's a hardware just like bluetooth. A device won't be able to support Wi-Fi if there's no hardware for Wi-Fi or wireless connectivity or let's simply put it as a wireless card.

I am having connection problems with my Xbox 1 and I am using a wireless network I have repowered my system numerous of timesrestart my Wi-Fi hotspot that I'm using and it's still not connecting two Xbox live is saying that I'm connected to my Wi-Fi but
I am unable to connect to Xbox live or play any games without being connected to the internet

Sometimes the Xbox connection works well except when other Wi-Fi devices are running on the home network and Internet. Wireless signal interference can cause Wi-Fi devices to perform sluggishly or lose connection, particularly when running on the 2.4 GHz
band. To avoid this problem, try changing the Wi-Fi channel number or by relocating nearby wireless equipment further away from the console.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

If your console is not recognizing the Wi-Fi module, there may be a hardware issue with the console's Wi-Fi component or antenna. The Xbox 360S model was released with built-in Wi-Fi capability, so it should not require a separate Wi-Fi adapter to connect to wireless networks. Check to see if any cables or connections are loose or disconnected. Unplugging the power cable from the back of the console, waiting for 10-15 seconds, then plugging it back in and turning on the console. Check your router's settings to ensure that it is broadcasting the Wi-Fi signal and that the security settings are correct. If your console still cannot connect to Wi-Fi, you can try using an Ethernet cable to connect your console directly to your router.