console ban

After much investigation we have come to the conclusion that my console has been banned. I received no email regarding it. The only email I received says "Unusual sign-in activity" and gave me an IP address of the sign in. I searched the IP address and
it is in CALIFORNIA. We live in NEW YORK. Is it possible that someone in California could hack into our device? I have since changed all the passwords. There is no way to file a claim review on enforcement.xbox.com, so please do not redirect me there. If
you look at the history from the link that YOUR COMPANY emailed me, you will see that that IP address has been used many times in the past week. I do not think my console should be banned because a hacker got into it. I also think that some sort of email
should have been sent discussing the problem. Why all the secrecy? Why no direct phone number to call? Why can't your support people see what the problem is? I have read many other posts regarding banned consoles on this site. Nothing gets answered. I
don't even know how long the ban is for as there is no way to tell. Enforcement.xbox.com says I have a "Perfect Record"! So if I have a perfect record and proof that someone in California is trying to access my account shouldn't your enforcement team dig
a little deeper into the issue? Please let me know your thoughts on this.

:)

 

What happens to your games if you get banned on an XB One

that is the same as it is now, if you manage to break the rules so badly its a lifetime account ban you loose everything jn that account.

for a modified console its the console that is banned, I think you have to involved in active game code hacking or account phishing or other be involved in nasty completely ruin live for others areas to get a perm ban for your actual gamer account, hey are never clear on why accounts are banned tho

 

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It's not a permenant ban but those that have received a retail console early and connected it to the net have had it banned.

Xbox One shipped early by Target, one user gets a temporary ban by Microsoft | VG247

 

As stated in the enforcement team site:

"Device bans are not issued lightly, and occur when a particular Xbox console or Xbox on Windows device is used to violate the Code of Conduct in an egregious or repeated manner"

For more info on device bans: Xbox Enforcement | How Do I

 

Wow. I have already seen this answer to questions like this. Totally not helpful. Did you read the part about the unusual activity on the account? Is Microsoft not going to investigate this? Does Microsoft not care about cybersecurity? Does Microsoft
not care about it's customers? Device bans ARE issued lightly if they are issued with no warning. Why would the "enforcement team" be completely unavailable to the paying customers? Maybe you could give an answer that actually answers all these questions.