Console ban notification Mw2 xbox one

Hi Diego, I've tried this with no success.

I phoned them the day this started and the said something along te lines of "you have been banned, we do not deal with this sort of thing, you need to go to xbox enforcement." Which I had done already.

Hi Jeremy, I tried to do as you suggested however when i get to select profile there's nothing there, it just says "no items found."

Hi Amber, thank you! I kept going to the virtual agent and not getting anywhere.

I'll try in the morning.

Thanks again!

Hi M0nkey,

Thanks for reaching out and keeping us updated! We understand this can be confusing and concerning since it will not download the profile after performing the reset. I know it no longer says the console is ban but from what it sounds like, it seems the console
still has the ban. Also, in order to protect the Xbox service and its members, Microsoft does not provide details about specific console bans. For more information on console bans, visit
Xbox Console Ban.

Banning an Xbox console or Xbox on Windows device does not disrupt the underlying functionality of the device, and it can continue to be used
offline following the ban.

If your account has not been suspended, you may still sign in to other Xbox consoles and Xbox on Windows devices. This includes accessing your purchased content and your profile, including achievements, as they existed prior to the device ban.

I hope this information helps!