Console ban but cannot find anything about it?

Well I'll explain what's happened;

Basically I got console banned, I can't play online or use any communication features. This most likely happened on the 26th of June (the Monday passed) as I was playing on the Sunday before and it is due to end at 25th August. Which I'm being told is odd
as Xbox console bans are permanent. But that's not my confusion.

I'm confused because I have repeatedly time and time again have checked my enforcement history but I have nothing about a console ban. It states my latest suspension as a comms ban which was around April this year.

In addition, as with every suspension, you should receive a standard message from Xbox live saying you have been suspended m. So, if I've been console banned why can't I find it anywhere. I don't fraud or illegally modify my device or any bad comms that
could get me console banned? I'm not trying to say this is a mistake but it's odd that there's nothing about a ban on my account or the website until I try to use the services. The only way I found out the end date was through Xbox support. However they can't
be much help as they can't see exact details apparently as only the enforcement team can see this.but I also been told I can't directly contact them. Ive been told to do a review by one, and told by another employee I cannot? Please help. I honestly don't
think I've done anything so serious to warrant a console ban.

(If this is posted in the wrong area I'm sorry I'm new to the forums )

:)

 

My xbox got banned

Console bans cannot be appealed. You can find more about them at http://xbox.com/xboxone/consoleban. Sorry

 

call of duty black ops 2 boosting

I find it sort of funny that they will ban you for boosting (which I am in toal agreement) but they cannot do anything about the leaderboards which have been hacked? I would think the leaderboard issue is a far more serious infraction.