Connectivity problems on one PC but not another

Thank you for keeping up in the loop. To isolate problems with connectivity issues with Xbox app, we would suggest you try these methods below:

Method 1: Boot up your system with Safe Mode with Networking.

Method 2: Try other network resources.

*If issue still persist, please contact your ISP or your router manufacturer.

Thank you for response, let us try to clear the cache and reset Microsoft Store on Windows 10. Here are the steps below:



1. Close Windows Store app, if it’s running.



2. In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.



3. Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.



NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.



4. The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.



Update us if the issue persists.

Thanks for your suggestion.

I ran the store app as an Administrator. The Command Prompt screen disappeared as you said and after a short period, I was logged on to the store under my account.

Unfortunately, the problem persists. I get a save file error when the Solitaire Collection opens and am unable the same message when I attempt to log on to my account in the program. The XBox app itself sees my identify but the game app keeps me as a guest.

Hi,

It seems your Xbox app is corrupted or the drivers of your PC needs to be updated. To isolate problems with Xbox app, here is a link on
how to download and use the Apps Troubleshooter.



Don't forget to let us know how it turns out.

Thank you for response, let us try to clear the cache and reset Microsoft Store on Windows 10. Here are the steps below:



1. Close Windows Store app, if it’s running.



2. In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.



3. Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.



NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.



4. The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.



Update us if the issue persists.

Thank you for following up. Glad to hear things are running smooth. If you need anything, don't hesitate to get back to us anytime.