Connection to Servers

xXEnVyXx64 · May 3, 2017

I can not stay connected to the servers on Siege or any other game for that matter. No packet loss, 59 mbps, Latency 86ms, 96% Connection, Open NAT. I need help resolving this issue so I can get back in the game.

:)

Demon Kroozer · May 3, 2017

Connection to servers??

thanks again for the reply, I have been through my router settings it's all up to date and working perfectly I have been on to my isp and again no issues my net is fine, as I said all my other games play perfectly online with no issues I've tried every game
I own and the all play online, it's just halo wars 2, all it does it says connected to halo wars 2 servers and then within a second disconnected from halo wars servers constantly until 9pm and then it works, which is strange because it knows my rank how long
I've played what skulls I've got ect but won't play online until 9pm at night uk time, now there has just been an update for halo wars 2 a 7gb update and guess what it's still the same, I'm so fed up of trying to play this game I've been playing this game
from day one when the original halo wars came out up till now looks like I will have to wait until 9pm still to play it that's if it's going to work at all after this update... what can I do is there a direct chat to 343 or customer support for them?? Because
I don't know what to do all I want to do Is play the game with friends which I cannot do thanks, Liam

No problem,

When you contacted your ISP did you also mention that it's stopped working at 9pm consistently? What did they have to say about that? 343i doesn't have a direct chat line or phone number to contact them. Since they are a first party studio, Microsoft or
Xbox Support in this case would handle most troubleshooting cases. You could post on the Halo Waypoint Forums
HERE to see if anyone else is also experiencing this issue though. It's possible a developer may respond, but we couldn't guarantee it.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.
Click to expand...

When I contacted my isp I told them my issues they checked my connection and it's fine there is no issue, and sorry you seem to have the problem wrong way around it's at 9pm uk time halo wars 2 will work and let me play online with friends, obviously at
some point during the night early hours I would think it will loose connection to halo wars servers and then will not let me play it again until 9pm uk time, the following day it's so frustrating because any other game I have which I have tried them all will
work and play with no issues single player, online multiplayer, at anytime of day or night no problem... it's just halo wars and the connection to there end it must be I mean what would be so significant about 9pm uk time why all of a sudden will it let me
play the game online? Because anything before 9pm is pointless as the game will load up but will not connect to there servers until after 9pm.. so what's going on at there end at 9pm uk time?

As for the halo way point forum to be honest it's useless I've posted up on there and no one has replied not even anyone from 343... even tho I have seen them reply to posts newer and older than mine it's like there not interested that I've paid over £60
for the top edition of the game and I can't play it, it's ridiculous that they don't have a direct chat or help line,

So it raises the question what do I do next because I've paid for a game that I cannot play?? If this isn't going to work can I have a refund?

Thanks again for your reply

Liam

Demon Kroozer · May 3, 2017

Connection to servers??

can anyone help or is anyone getting the same issues,

I bought halo wars 2 definitive edition before it was released it's worked fine up until 2/4 days ago now when I load it up to play it won't connect to the halo servers at all I restart the Xbox and the game but still the same thing, but what I have noticed
is that I can try and play it all day and nothing no connection to there servers but around 9pm uk time it's like a switch has been flipped and winner it works and connects to there servers no problem, any ideas? As it's annoying as the people I play with
are comming off at that sort of time it be nice to play the game I paid for with friends, thanks any help would be fantastic

Mister Mascot · May 4, 2017

Hey there HugeRooster10,

Sorry to hear about the slow network performance and random disconnects from Rainbow Six Siege. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

Download Speed

Upload Speed

Modem Manufacturer

Router Manufacturer (if being used) as well as the model number

Let's then have you try to do a Network power cycle, to see if it helps.

Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.

After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).

Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

That information will help us determine the next best steps. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Teresita Gonzalez

Same here it says server connection error unable to connect to servers...

XeoN xAsSaSiiNo

It connected to the 2k servers without it being 1500 a couple of times on the Wi-Fi but when I had to cut my xbox one off and come back to play it wouldn't let me connect to the servers without the cable. But once I plug the cable in it connects me to the
2k servers. Do I need a new modem because it wont let me connect to the server but it says Im connected to live and it let's me access every live feature besides the online multiplayer and connecting to the server in 2k14. Is there a specific thing needed
for the wifi to be able to connect to the server

oMr N1CE GUYo

have you checked your network settings to see your NaT status, multiplayer connection, etc.

Mister Mascot

Hey there BogeyedTomato62,

,

Sorry to hear about the issues you're having with Microsoft Bingo. Please try the troubleshooting steps on this page

HERE and let us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Miss Portia

Hey there loomdog - can you provide the information I requested in the start here sticky, linked above? Thanks!

Connection to Servers