connection problem and crash game

Anyone having problems with the game crashing / losing connection to the server? My first thought was that the player traffic load is too much for the servers that have been allocated to the game.

If you can try connecting your xbox to the router with a wire (that is if you are not already doing so). Then try the game again. If it crashes, then try connecting straight to your modem instead, and see if that fixes the problem.

Subscription games on the console require a connection to authenticate that your subscription is active. That's why it happens. Did you try any troubleshooting to solve the crash problem?

Hi,

Anything changed in the year since this machine has been located there? Any additional devices plugged in to the mains?

How is this console connected to the power? Xbox consoles are suseptable to power issues. If it is connected to faulty power strip or a surge protector, this can cause console instability. Idealy the console should connected directly to the mains.

If the issue is power, then it's likely streaming video won't cause a crash as the console won't draw as much power as it does when gaming.

I had a similar problem with an original Xbox One. Playing video was fine, but games would crash. Had a replacement, same problem. On the third replacement, I plugged it directly into the mains, no more crashes.

Hello,

My console had crash problems by the simple fact of being connecter in an surge protector..