Connection Issues (win 10 and android smartglass)

RobinMcCaffrey · Nov 28, 2015

Since the november update I haven't been able to connect to my xbox one with the android smartglass app (Galaxy S5 and htc one m8) or with the windows 10 xbox app. Everything is up to date and I am having no issues connecting with xbox live. Is there anything
I can do other than wait for a patch?

:)

Wilfred Mac · Nov 28, 2015

Windows Smartglass not finding xbox after 10 March update

Hi,

Incorrect configuration setting is one of the possible reasons why your Xbox app can no longer locate your Xbox. To help you resolve this concern, we recommend that you perform all the troubleshooting steps provided on the links below:

Fix SmartGlass connection and performance issues on mobile devices

Troubleshoot SmartGlass and My Xbox Live apps on an Android device

If the issue persists, try to change your console name and check if that would fix the issue.

Kindly update us with the results.

JoshGordash · Nov 28, 2015

Android and Smartglass

will android ever see a fully functional smart glass? just curious. I think this would be a really cool feature but im not gonna run and buy an ipad or windows device just for it. thought or links with info?

Kenny H. · Nov 28, 2015

Hey there! First, make sure SmartGlass didn't get disabled on your console by going to Settings, Preferences, SmartGlass, then make sure one of the top two options are selected. If that's not the issue, do a full reboot of your console by going to the Settings
tab in the guide, then Restart console. If that still doesn't help, try going to Turn off console, and then unplug the power cord from the console for 5 minutes.

Kenny H.

Hey there! First, make sure SmartGlass didn't get disabled on your console by going to Settings, Preferences, SmartGlass, then make sure one of the top two options are selected. If that's not the issue, do a full reboot of your console by going to the Settings
tab in the guide, then Restart console. If that still doesn't help, try going to Turn off console, and then unplug the power cord from the console for 5 minutes.

Scrtch

I'm able to reproduce this issue. One second while I try a few things and see.

.

are you connecting the One to your router via wireless or with ethernet?

Are you on iOS, WP8, Android, or Win 8 with Smartglass?

ivanlaikl

I also encountered similar issue on Android Xbox One Smartglass 2.0.2 and it worked only when it had a good mood. For now I tried to powercycle +- 10 times and it still won't connect XS

Eddie Lynn

Hi, This should resolve you're issue support.xbox.com/.../smartglass-android-help

Darkstereo

I am having no problem connecting with smartglass for 360 on my android.

Connection Issues (win 10 and android smartglass)