Connection issues, help!

JKood · Mar 30, 2014

Not directly for me, but my cousin. We're both Xbox One users.

He's having an issue playing any game online and losing connection after 10 minutes of online gameplay. He has Ryse and Titanfall and both are giving the same problem so it's not their servers. He's done a hard reset, reset his connection and everything.
It appears this only happens while he plays a game it boots him off, because when he heads back to the dashboard it says he's still online.

Need your help guys, any fixes for this? ... He's also contacted support and they say he might have to wait for a system patch, which is BS.

:)

magicalclick · Mar 30, 2014

Xbox connection issues HELP!!!

Why do I only disconnect from an xbox live party when a certain person joins my party? It also causes whatever game I'm playing to lag and sometimes disconnect. Really frustrating. We both have open NAT types. Otherwise connection is flawless. Even have gone into my router settings and opened all necessary ports. PLEASE HELP!!!Click to expand...
Click to expand...

Are you sharing internet connection? Because this "both have open NAT types" sounds like you are sharing internet.

=== God is great, mTalk is good, people are crazy... ===

Lehoii · Mar 30, 2014

Xbox connection issues HELP!!!

What do you mean sharing internet? Like if we're in the same house? Nope, we're both in our own homes, his NAT type says open and my NAT type also says open.

jmcode · Mar 30, 2014

Please have your cousin provide the following information about his setup so that we can help:

Who is your ISP? (Internet Service Provider):

Modem brand & model number:

Router brand & model number:

Is your Xbox One connected via wired or wireless?:

Things you have tried (UPnP? Manual port forwarding? DMZ? Wired Xbox One directly to modem?):

Is UPnP Enabled on your router?

Do you have a NAT error? If so, what is your NAT type?

Any Error Codes you encounter:

Do you get a Teredo IP error?

Does the WAN/Internet IP (NOT the LAN IP!) listed in your router's web interface match the IP reported by
Trace My IP | IP Address Tracker | IP Tracer | Computer Hardware IP Visitor Location ?:

Thorbjørn Jensen · Oct 31, 2018

First go to settings, network and check what the status is on NAT.

If NAT is set to Strict or Moderate, you could have issues connecting.

It should say NAT is Open.

Check that first.

Also if on a wireless network, try to use Wired and see if that changes anything.

From the sound of it, it really sounds like a NAT problem.

Tanya Sheppard

Hello thank you for your response..There is no error message or anything when launching any of the games it just wont go into multiplayer mode..For example when I launched my GTA5 game is would give me the option to load online or stay in story mode. Now I only have the option to go into story mode.

Francia J.

That's perfect then. Do you have a different network connection that we can try to use such as a mobile hotspot, Tanya?

TheRShadow

I will wait for the xbox live services to be fixed and then I will try it

dannypenfold

Hello, is there a way you can go to Support --> Contact us ---> Put your issue in ---> then go to live chat. And then tell them your issue and then an xbox agent will help you. You can even ring them over the phone. Mobile costs but from a landline it doesn't

Thorbjørn Jensen

First go to settings, network and check what the status is on NAT.

If NAT is set to Strict or Moderate, you could have issues connecting.

It should say NAT is Open.

Check that first.

Also if on a wireless network, try to use Wired and see if that changes anything.

From the sound of it, it really sounds like a NAT problem.

Connection issues, help!