Connection issue, possible hardware issue?

ramblingjordan · Apr 22, 2014

Over the last 3 or 4 days I have had connection issues. It is affecting my connection to Xbox live and when it's occurring my controller doesn't connect either.

When its happening, always after I turn the console on (from standby) live connects then disconnects cycling every other second. The featured tiles go up then the connect to live message then back to the tiles. If I go to WiFi settings I see my WiFi connect
and disconnect at the same rate.

If I hard cycle the power (a few times) it will fix and I get a solid connection for as long as I'm on.

It's super frustrating and I fear the worse that the WiFi chip in the Xbox is faulty. Has anyone experienced this or have any ideas?

Best,

-Jordo

:)

davidmbernal · Apr 22, 2014

Disconnecting from Xbox Live while watching Hulu and Netflix

Thanks for replying... yes, I was wired directly to the router. I can try wiring directly to the modem later today and will post what I observe.

I will also say that after having the same problem last night, I decided to try using the wireless connection instead of the wired connection (I figured this could help isolate whether the issue could possible be a hardware issue or specific to the wired
connection somehow). Using the wireless connection resolved the issue - I was able to stay connected to XBL and stream a Netflix movie last night. Does this information help troubleshoot?

I would prefer to keep it on the wired conection if possible, and if it's a hardware issue, I'd want to be able to confirm it and get it reapired on warranty.

Thanks again!

Unkn0wn1 · Apr 22, 2014

cant connect to xbox live

Hello, CaRvinG iZ Back,

It sounds like it could be as a result of a software issue, but then again a hardware issue.

Is it possible that you can try using a wireless connection? However you may be able to get further assistance by visiting the link.

support.xbox.com/.../contact-us

Mister Quimby · Apr 24, 2014

Hey ramblingjordan!

I'm sorry to hear about the connection issues. I just have a few questions to ask so that we can try our best to get this issue sorted.

When this issue occurs have you tried to test the network connection in the settings menu? If so does the network test find any errors?

In order to make sure that we are not missing any steps, I would like you to give these following steps a shot.

Please give the following steps a try:

Press and hold the power button on your console for 10 seconds.

Once your console is powered off, unplug the power cord.

Disconnect any third-party headsets (third-party headsets can cause interference).

Leave the console unplugged for 5 minutes and plug in your console.

Power on your console.

Try connecting to Xbox Live.

Let us know how that went and we will be standing by to hear from you!

Mister Quimby

Hey ramblingjordan!

I'm sorry to hear about the connection issues. I just have a few questions to ask so that we can try our best to get this issue sorted.

When this issue occurs have you tried to test the network connection in the settings menu? If so does the network test find any errors?

In order to make sure that we are not missing any steps, I would like you to give these following steps a shot.

Please give the following steps a try:

Press and hold the power button on your console for 10 seconds.
Once your console is powered off, unplug the power cord.
Disconnect any third-party headsets (third-party headsets can cause interference).
Leave the console unplugged for 5 minutes and plug in your console.
Power on your console.
Try connecting to Xbox Live.

Let us know how that went and we will be standing by to hear from you!

Ruthless Rizza

Hey ShinobiSword,

i noticed you have an external hard drive in use with your console, are the games that are crashing installed on your internal or external hard drive?

if they are on the external drive it may be worth trying to move the install of the game to your internal drive and having another go.

Hope this helps, best of luck!

ShinobiSword

ive tried installing to both external and internal with no success. in the video all those games are on the internal storage.

XBF Brad A

Hello Stoney,

Thanks for the replies. Definitely sounds like a hardware issue. You will need to go the

device support. Here you can see If the console is still in warranty, and set up a repair. Which we strongly suggest in this case.

Thanks,

Brad

xStonyBolognax

The xbox itself is failing to properly start up period. It occasionally comes on but freezes when I hit factory reset.

Connection issue, possible hardware issue?