Connection is good but Live is not working.

Discus and support Connection is good but Live is not working. in XBoX on Consoles to solve the problem; So, the day the Star Wars Battlefront Beta came out my xbox live decided to cut out. I checked my network and it said I was connected, my NAT Type is... Discussion in 'XBoX on Consoles' started by JGravelle, Oct 13, 2015.

  1. JGravelle
    JGravelle Guest

    Connection is good but Live is not working.


    So, the day the Star Wars Battlefront Beta came out my xbox live decided to cut out. I checked my network and it said I was connected, my NAT Type is Open as well, but all I can see is my Home screen. The odd thing is I can see when my xbox live friends
    log on and I can even message them if they message me first, but I can't actually access my friends list, the store, my apps...nothing.

    So, I called Microsoft and walked through all the options they could come up with, even going back to factory settings and reinstalling my profile. I power cycled it, I disconnected the power cord from the machine and the wall. I reset my router and modem
    and even called my ISP to make sure the internet wasn't the problem. None of it worked. When I switched to wireless from wired the screens showed back up, but as soon as I searched for games in the Store I lost them again and got an error. They thought
    my Ethernet jack was messed up because of it coming back after I switched to wireless, but that's clearly not the case, because for one I still had internet and a good connection when I was connected with the Ethernet cord.

    Overall I'm completely stumped. I've tried everything that Microsoft could think of, to the point I was being put on hold for 10-15 minutes at a time so the support person I was talking with could discuss it with someone with more knowledge. This happened
    4+ times. They claim they have never had this problem before. Anyone know what it could be?

    :)
     
    JGravelle, Oct 13, 2015
    #1
  2. FatefulHulk
    FatefulHulk Guest
    i can connect to internet but not xbox live

    my internet connection is working but when it goes to xbox live it say your xbox live is not working
     
    FatefulHulk, Oct 13, 2015
    #2
  3. C cRaZy D
    C cRaZy D Guest
    XBOX Live: Laggers

    The performance is depending on the local internet service provider. Xbox LIVE is working very well, but online gaming needs a good connection.
     
    C cRaZy D, Oct 13, 2015
    #3
  4. JGravelle
    JGravelle Guest

    Connection is good but Live is not working.

    BTW, I'm not part of the Xbox Preview testing. Still waiting on some support though for this problem. Thanks.
     
    JGravelle, Oct 14, 2015
    #4
  5. Mister Beep
    Mister Beep Guest
    Hey JGravelle,

    Sorry to hear about the odd issue, and thanks for listing what you have tried so far. Is there a way you can try your Xbox One console on a different network to see if there are similar results? That will really help us pinpoint where the issue is.

    Thanks!
     
    Mister Beep, Oct 15, 2015
    #5
  6. JGravelle
    JGravelle Guest
    I will try to see if I can do this this weekend and get back to you.
     
    JGravelle, Oct 15, 2015
    #6
  7. CourtneyOK21
    CourtneyOK21 Guest
    I have same issue. My BF has an XB1 also in same house using the same wifi. His works, mine doesn't. I've connected to other wifi nothing works
     
    CourtneyOK21, Oct 31, 2018
    #7
  8. JGravelle Win User

    Connection is good but Live is not working.

    BTW, I'm not part of the Xbox Preview testing. Still waiting on some support though for this problem. Thanks.
  9. Mister Beep Win User

    Connection is good but Live is not working.

    Hey JGravelle,

    Sorry to hear about the odd issue, and thanks for listing what you have tried so far. Is there a way you can try your Xbox One console on a different network to see if there are similar results? That will really help us pinpoint where the issue is.

    Thanks!
  10. JGravelle Win User

    Connection is good but Live is not working.

    I will try to see if I can do this this weekend and get back to you.
  11. CourtneyOK21 Win User

    Connection is good but Live is not working.

    I have same issue. My BF has an XB1 also in same house using the same wifi. His works, mine doesn't. I've connected to other wifi nothing works
  12. SteffParsonson Win User

    I cannot connect to xbox live

    Yes it's quite annoying, it does work after a while, but I have no idea why. I have 10 months xbox live, of which it looks like I'll spend a month of it testing my connection!

    Test your connection, everything is good, you need to connect to xbox live, test your connection, everything is good, you need to connect to xbox live, test your connection, everything is good, you need to connect to xbox live... flawless!!
Thema:

Connection is good but Live is not working.

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