Connecting to xbox live with child account

I bought my son 12 month Live Gold membership but he can't use it! We have redeemed the code successfully but he can't log in. The saga is as follows:

- my son (Redfox977) logs in to his profile on Xbox ok

- he tries to connect to Xbox live

- he is asked to log in with email/password, which he does, but he gets error 83118853, so I - as the parent - need to go online to authorise his child account.

- I then log in my Xbox account online, but get the error that my account is missing a full name or date of birth. But my account has my name and date of birth, despite what it claims

So as a result, I can't authorise my son's account, and he can't use his Gold membership. We've now lost 3 weeks worth, and I'm tearing my hair out.

can anyone help with this please?

:)

 

83118853

Hey there BatteredHeart!

Sorry for hearing you having trouble connecting to Xbox LIVE.

Please try this soulution out:

"To resolve this issue, have the child account sign in to Xbox.com. Then, when prompted, the parent account associated with the child account should sign in to Xbox.com and give permission for the child account to sign in to Xbox Live."

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More about it...

 

How to Join Xbox LIVE

This is the final step before you start enjoying the most amazing entertainment experience on Xbox LIVE.

The process is free and easy to follow.

You only require an valid email address and a high-speed internet connection.

There are two Membership levels available: Free and Gold. You can read more about what you get with each membership level.

Before proceeding, confirm the following:

If you have a Zune or Games for Windows LIVE account, it means you already have an Xbox LIVE account! All you have to do is to download the account to your Xbox 360 console, sign in and start enjoying the Xbox LIVE experience.

If you have a Microsoft account, you can use it for your Xbox LIVE account.
Note: "Microsoft account" refers to what was formerly "Windows Live ID". It is the email address and password you need to sign into Microsoft services (including Xbox LIVE).

This means that if you already have a Messenger or Hotmail account, you automatically have a Microsoft account.

So, during registration for Xbox LIVE, if you are asked for an email address, enter your Microsoft account.

If you don't have a Microsoft account, you can sign up for a free account on your computer, or during the signing in process for Xbox LIVE.

If you decide to go for Gold Membership, you should have your credit card information ready before proceeding with the process of signing up for Xbox LIVE.

Steps to follow

1) On your controller, press Guide then select Join Xbox LIVE.

2) Follow the instructions on the screen on how to sign up for Xbox LIVE.

Note: Make sure that you enter your correct date of birth when signing up. This will be used to determine whether you get a child account or an adult account. Once the account is created, you cannot change the date of birth.

Join Xbox LIVE Gold Family Pack

With the Xbox LIVE Gold Family Pack, your family is given four 12-month Gold Memberships for less than the price of two. If you are interested, just select Family Gold on the Subscription selection screen.

No option for Gold Family Pack?

You might be using a child account, or the Gold Family Pack does not apply to your region.

Here is a list of countries that have access to the Gold Family Pack:

• Australia
• Canada
• United States
• United Kingdom
• Germany
• France
• New Zealand
• Japan
• Mexico

 

[quote user="Peterbruce"]

can anyone help with this please?

[/quote]

Unfortunately we in this forum are mostly users like you and me, and don't have access to your account to rectify this issue. You will have to contact the official support for that.

Just request that support should call you back on this page.