Connecting to Xbox live disables wifi network

I have a very strange issue. Everything was working fine and then one day I had trouble connecting to Xbox live. I have narrowed the issue down somewhat. If I hard wire my xbox it works just fine. If I connect to my wifi in unsecured mode it works. However
if I connect in secure mode the test connection usually works but the minute I connect to xbox live my xbox disconnects and then I lose my wifi network and no devices can connect until I reboot my router. Secure mode is where you need a password to access
wifi My network is SMC comcast business modem My router is an AirPort Extreme My son has an Xbox and has no issues connecting in wired or wireless mode Thank you

:)

 

Network adaptor not working when "instant-on" power mode enabled upon boot.

It will show me the yellow connect to xbox live message on the main page, but if I go into the network settings, it'll show WIFI as being disabled, and it will not respond to disable wifi option, or enabling it again, nor will it respond to disconnect wifi
option either.

 

dns error.

Hi,

I think this is something you would need to discuss with the owner of the wifi network as it isn't within your control. You should ensure that all of the Xbox live ports are open/forwarded on the wireless network

support.xbox.com/.../network-ports-used-xbox-live

 

Greetings jxmccall!

Appreciate if you could post up the model number of the SMC Comcast modem.

[quote user="jxmccall"]However if I connect in secure mode[/quote]Which security mode are you using for your wireless network?

[quote user="jxmccall"]the test connection usually works but the minute I connect to xbox live my xbox disconnects and then I lose my wifi network and no devices can connect until I reboot my router.[/quote]Have you tried to restore your router to factory settings?

[quote user="jxmccall"]My router is an AirPort Extreme My son has an Xbox and has no issues connecting in wired or wireless mode Thank you[/quote]Is your son's console connected to the same router (Airport Extreme) Internet connection? If so, do you have these
console's connected at the same time?

Could you run a diagnostic test to LIVE as follows:

Connect your console with an Ethernet cable to the Airport Extreme, but leave your Xbox powered off.

Turn on your son's console and go to Xbox network settings. Select your connection type and select Test Xbox LIVE Connection. Continue to have this console powered on and move to the next step.

Turn on your console and run a diagnostic test to LIVE (Test Xbox LIVE Connection).

Now, after you've test each console's connectivity to LIVE, is there any error, related to your NAT?

Post back and let us know how that goes and we'll go from there.

 

Hi Taidara,

Sorry for my late response. I was able to connect with no issues the other day so I am just monitoring to see if I continue to have any issues