Connecting to Xbox live disables wifi network

Discus and support Connecting to Xbox live disables wifi network in XBoX on Consoles to solve the problem; I have a very strange issue. Everything was working fine and then one day I had trouble connecting to Xbox live. I have narrowed the issue down... Discussion in 'XBoX on Consoles' started by Jeff X, Jan 9, 2014.

  1. Jeff X
    Jeff X Guest

    Connecting to Xbox live disables wifi network


    I have a very strange issue. Everything was working fine and then one day I had trouble connecting to Xbox live. I have narrowed the issue down somewhat. If I hard wire my xbox it works just fine. If I connect to my wifi in unsecured mode it works. However
    if I connect in secure mode the test connection usually works but the minute I connect to xbox live my xbox disconnects and then I lose my wifi network and no devices can connect until I reboot my router. Secure mode is where you need a password to access
    wifi My network is SMC comcast business modem My router is an AirPort Extreme My son has an Xbox and has no issues connecting in wired or wireless mode Thank you

    :)
     
    Jeff X, Jan 9, 2014
    #1
  2. Network adaptor not working when "instant-on" power mode enabled upon boot.

    It will show me the yellow connect to xbox live message on the main page, but if I go into the network settings, it'll show WIFI as being disabled, and it will not respond to disable wifi option, or enabling it again, nor will it respond to disconnect wifi
    option either.
     
    porschedrifter, Jan 9, 2014
    #2
  3. GMAN990
    GMAN990 Guest
    dns error.

    Hi,

    I think this is something you would need to discuss with the owner of the wifi network as it isn't within your control. You should ensure that all of the Xbox live ports are open/forwarded on the wireless network

    support.xbox.com/.../network-ports-used-xbox-live
     
    GMAN990, Jan 9, 2014
    #3
  4. taidara
    taidara Guest

    Connecting to Xbox live disables wifi network

    Greetings jxmccall!

    Appreciate if you could post up the model number of the SMC Comcast modem.

    [quote user="jxmccall"]However if I connect in secure mode[/quote]Which security mode are you using for your wireless network?

    [quote user="jxmccall"]the test connection usually works but the minute I connect to xbox live my xbox disconnects and then I lose my wifi network and no devices can connect until I reboot my router.[/quote]Have you tried to restore your router to factory settings?

    [quote user="jxmccall"]My router is an AirPort Extreme My son has an Xbox and has no issues connecting in wired or wireless mode Thank you[/quote]Is your son's console connected to the same router (Airport Extreme) Internet connection? If so, do you have these
    console's connected at the same time?

    Could you run a diagnostic test to LIVE as follows:

    Connect your console with an Ethernet cable to the Airport Extreme, but leave your Xbox powered off.

    Turn on your son's console and go to Xbox network settings. Select your connection type and select Test Xbox LIVE Connection. Continue to have this console powered on and move to the next step.

    Turn on your console and run a diagnostic test to LIVE (Test Xbox LIVE Connection).

    Now, after you've test each console's connectivity to LIVE, is there any error, related to your NAT?

    Post back and let us know how that goes and we'll go from there.
     
    taidara, Jan 10, 2014
    #4
  5. Jeff X
    Jeff X Guest
    Hi Taidara,

    Sorry for my late response. I was able to connect with no issues the other day so I am just monitoring to see if I continue to have any issues
     
    Jeff X, Oct 31, 2018
    #5
  6. porschedrifter Win User

    Network adaptor not working when "instant-on" power mode enabled upon boot.

    It will show me the yellow connect to xbox live message on the main page, but if I go into the network settings, it'll show WIFI as being disabled, and it will not respond to disable wifi option, or enabling it again, nor will it respond to disconnect wifi
    option either.
  7. BobMcFly247 Win User

    Xbox One WIFI disabled?

    The Wifi network adapter is disabled when having a wired connection. Nevertheless the One uses also a wifi connection to connect the controllers to it. So you wil never be able to disable all its wifi components entirely.
  8. taidara Win User

    Connecting to Xbox live disables wifi network

    Greetings jxmccall!

    Appreciate if you could post up the model number of the SMC Comcast modem.

    [quote user="jxmccall"]However if I connect in secure mode[/quote]Which security mode are you using for your wireless network?

    [quote user="jxmccall"]the test connection usually works but the minute I connect to xbox live my xbox disconnects and then I lose my wifi network and no devices can connect until I reboot my router.[/quote]Have you tried to restore your router to factory settings?

    [quote user="jxmccall"]My router is an AirPort Extreme My son has an Xbox and has no issues connecting in wired or wireless mode Thank you[/quote]Is your son's console connected to the same router (Airport Extreme) Internet connection? If so, do you have these
    console's connected at the same time?

    Could you run a diagnostic test to LIVE as follows:

    Connect your console with an Ethernet cable to the Airport Extreme, but leave your Xbox powered off.

    Turn on your son's console and go to Xbox network settings. Select your connection type and select Test Xbox LIVE Connection. Continue to have this console powered on and move to the next step.

    Turn on your console and run a diagnostic test to LIVE (Test Xbox LIVE Connection).

    Now, after you've test each console's connectivity to LIVE, is there any error, related to your NAT?

    Post back and let us know how that goes and we'll go from there.
  9. Jeff X Win User

    Connecting to Xbox live disables wifi network

    Hi Taidara,

    Sorry for my late response. I was able to connect with no issues the other day so I am just monitoring to see if I continue to have any issues
  10. memek krk Win User

    Can't connect to XBOX live. Xbox doesn't get IP-address

    if wired connection is working fine - use it

    if u need to use WIFI connection - disable wifi networking on router, set new name (ssid) enable wifi networking from router (keep secure with wpa2/psk at least), SET Wifi Channel to default, and SET COUNTRY ! try to connect through wifi
Thema:

Connecting to Xbox live disables wifi network

Loading...
  1. Connecting to Xbox live disables wifi network - Similar Threads - Connecting live disables

  2. having trouble connecting to Xbox live

    in XBoX on Consoles
    having trouble connecting to Xbox live: Hey, I’m having trouble connecting my account to Xbox live on my Xbox 360 every time I try to sign in it disconnects from Xbox live I’ve tried rebooting the Xbox and my Internet and even changing...
  3. How do I see the date that I connected my xbox live account to my epic games account?

    in XBoX Accessibility
    How do I see the date that I connected my xbox live account to my epic games account?: I need my info for account recovery!!!! 40dec43f-683b-4b44-81df-6462dcb9048a
  4. Need help finding e-mail connected to Xbox live gamertag

    in XBoX Accessibility
    Need help finding e-mail connected to Xbox live gamertag: I made an e-mail and used it to create a xbox account for my son, so we could play sea of thieves and minecraft together. The problem is I dont remember the email. I only have the gamertag. How...
  5. Halo MCC Error connecting to xbox live

    in XBoX Games and Apps
    Halo MCC Error connecting to xbox live: Hi I have tried several different things to try and fix my game but it wont work and i cannot play MCC on steam, have run the game as admin, checked the integrity, reinstalled, ticked and unticked...
  6. In borderlands 2 360 version i cant play with friends because it wont connect to the xbox live

    in XBoX Games and Apps
    In borderlands 2 360 version i cant play with friends because it wont connect to the xbox live: Borderlands 2 360 edition wont work and i cant play with friends cbed2e60-cdae-494e-a353-95a4ddf8ac11
  7. My Xbox connects to wifi but Xbox live won't work I can't down load games or go on the web...

    in XBoX on Consoles
    My Xbox connects to wifi but Xbox live won't work I can't down load games or go on the web...: My Xbox connects to wifi but Xbox live won't work I can't down load games or go on the web browser!! Help me!!!!!! 4f140bda-2145-45c8-844a-6d712e17d557
  8. Connecting to Xbox live

    in XBoX Accessibility
    Connecting to Xbox live: Does anybody know what’s going on with Xbox live I’m connected to the Internet, but I cannot connect to Xbox live I don’t see anything about the servers down 7c925fdc-80a8-4de8-b56b-842541c2c739
  9. Unable to Connect to Xbox Live Despite Stable Internet Connection

    in XBoX Games and Apps
    Unable to Connect to Xbox Live Despite Stable Internet Connection: Hello Community, I've been experiencing issues connecting to Xbox Live recently, despite having a stable internet connection. I've run through the basic connectivity tests on my console, and...
  10. Trouble Connecting to Xbox Live Party Chat

    in XBoX Games and Apps
    Trouble Connecting to Xbox Live Party Chat: I've been having ongoing issues with connecting to Xbox Live Party Chat. Every time I attempt to join a party, I either fail to connect or get disconnected after a few minutes. I've made sure that...