Connecting behind a Cisco 4402 Wireless LAN Controller

Discus and support Connecting behind a Cisco 4402 Wireless LAN Controller in XBoX on Consoles to solve the problem; Bit of an oddly specific situation here, but I'm hoping someone can help. We are a school who's just bought an xBox One, and we need to use it over... Discussion in 'XBoX on Consoles' started by chocolategeek, Jun 20, 2014.

  1. Connecting behind a Cisco 4402 Wireless LAN Controller


    Bit of an oddly specific situation here, but I'm hoping someone can help. We are a school who's just bought an xBox One, and we need to use it over wifi (we don't have any ethernet sockets in the same room as the xBox and running more will be a nightmare!).
    I've connected it via our wired network and it works just fine (so I know the firewall ports have been opened and forwarded correctly), but as soon as we switch to wifi we can't get a connection to the internet (the network connection itself works fine, we
    get a static IP over DHCP). We have a Cisco 4402 Wireless LAN Controller, and I can only assume it's blocking some part of the traffic. I've been Googling around and can't find any protocols or anything that may need to be allowed on the controller. Can anyone
    clue me in one what I might need to open?

    Thanks.

    :)
     
    chocolategeek, Jun 20, 2014
    #1
  2. GMAN990
    GMAN990 Guest
    Frequent disconnects

    Hi

    You certainly have a "different" setup to most

    Modem brand & model number: cisco 2100

    Router brand & model number: DIR825 & Cisco Linksys e1200

    The Cisco 2100 is a wireless LAN controller? So what does that connect to

    And are you saying you have a DIR825 & E1200 connected together?
     
    GMAN990, Jun 20, 2014
    #2
  3. Vulture22
    Vulture22 Guest
    My Xbox will not connect to the internet.

    My brand new xbox 360 just stopped connecting to the internet both wireless and lan-line.
     
    Vulture22, Jun 20, 2014
    #3
  4. curse1
    curse1 Guest

    Connecting behind a Cisco 4402 Wireless LAN Controller

    When you say can't get a connection to the internet what exactly do you mean? When you run the troubleshooter on the Xbox one where exactly is it saying the connection is failing? Here is a link for the Xbox One and the network setup:

    support.xbox.com/.../network-settings


    In regards to potential ports you need to verify are open I would look at this link to see if you have them all set correctly.

    support.xbox.com/.../network-ports-used-xbox-live

    Let me know what you find and if this helps resolve your issue.
     
    curse1, Jun 20, 2014
    #4
  5. The Xbox is getting an IP address and connecting to our wifi network, but when we try to, for instance, update, test the connection, whatever, it can't connect to the internet. In the network settings, I can see it gets the correct static IP address, subnet,
    gateway, and DNS settings from our DHCP server.

    After running through all the troubleshooting steps (restarting routers etc) it eventually gives me this error code: 0x1000040000201004a and tells me to search for it online. There are no results anywhere on the internet for this error code.

    As for opening the ports and forwarding, I've done all that and when connected to the wired network it all works perfectly, so I know it isn't an issue with our firewall, or our filtering system (which is external). It's purely a wireless issue, so I'm pinning
    it on some setting in the Cisco controller.

    We have had a similar issue with our Apple products before, and we had to allow Bonjour traffic through the controller. I'm assuming there's something similar causing the problems with the Xbox, but I can't find any information online about using Xboxes
    through Cisco controllers. I can't imagine it's a common setup as they're usually used in business environments where you're unlikely to find an Xbox!
     
    chocolategeek, Jun 20, 2014
    #5
  6. curse1
    curse1 Guest
    Does this controller by chance use Cisco CleanAir? If so you would need to make sure the Xbox is not being blocked by it as interference. This is a neat article talking about CleanAir and how to properly configure it.

    www.cisco.com/.../c70cleanair.html


    Also you could pinpoint back to the controller for an update? Sometimes, although not likely, a firmware update could resolve the issue you are facing. Let me know if this gets you going. I am here to help figure this out and we will keep hammering away
    at this.
     
    curse1, Oct 31, 2018
    #6
  7. chocolategeek Win User

    Connecting behind a Cisco 4402 Wireless LAN Controller

    The Xbox is getting an IP address and connecting to our wifi network, but when we try to, for instance, update, test the connection, whatever, it can't connect to the internet. In the network settings, I can see it gets the correct static IP address, subnet,
    gateway, and DNS settings from our DHCP server.

    After running through all the troubleshooting steps (restarting routers etc) it eventually gives me this error code: 0x1000040000201004a and tells me to search for it online. There are no results anywhere on the internet for this error code.

    As for opening the ports and forwarding, I've done all that and when connected to the wired network it all works perfectly, so I know it isn't an issue with our firewall, or our filtering system (which is external). It's purely a wireless issue, so I'm pinning
    it on some setting in the Cisco controller.

    We have had a similar issue with our Apple products before, and we had to allow Bonjour traffic through the controller. I'm assuming there's something similar causing the problems with the Xbox, but I can't find any information online about using Xboxes
    through Cisco controllers. I can't imagine it's a common setup as they're usually used in business environments where you're unlikely to find an Xbox!
  8. curse1 Win User

    Connecting behind a Cisco 4402 Wireless LAN Controller

    Does this controller by chance use Cisco CleanAir? If so you would need to make sure the Xbox is not being blocked by it as interference. This is a neat article talking about CleanAir and how to properly configure it.

    www.cisco.com/.../c70cleanair.html


    Also you could pinpoint back to the controller for an update? Sometimes, although not likely, a firmware update could resolve the issue you are facing. Let me know if this gets you going. I am here to help figure this out and we will keep hammering away
    at this.
  9. curse1 Win User

    Connecting behind a Cisco 4402 Wireless LAN Controller

    When you say can't get a connection to the internet what exactly do you mean? When you run the troubleshooter on the Xbox one where exactly is it saying the connection is failing? Here is a link for the Xbox One and the network setup:

    support.xbox.com/.../network-settings


    In regards to potential ports you need to verify are open I would look at this link to see if you have them all set correctly.

    support.xbox.com/.../network-ports-used-xbox-live

    Let me know what you find and if this helps resolve your issue.
  10. GMAN990 Win User

    Frequent disconnects

    Hi

    You certainly have a "different" setup to most

    Modem brand & model number: cisco 2100

    Router brand & model number: DIR825 & Cisco Linksys e1200

    The Cisco 2100 is a wireless LAN controller? So what does that connect to

    And are you saying you have a DIR825 & E1200 connected together?
  11. PalmettoBling Win User

    Slow download speeds on windows store

    Is this a home network?

    Do you happen to be behind a proxy? If yes, make sure "Automatically Detect Settings" is checked in IE.

    (in Control Panel > Internet Options > Connections > LAN Settings)
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Connecting behind a Cisco 4402 Wireless LAN Controller

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