Connecting an Xbox One X to a TV via keystone connectors

MitchVH · Feb 7, 2019

I have a One X and a Sony x900F. I have hdmi, coax and Cat6 cables running behind a wall and plates with keystone connectors on both ends. From the Xbox to the first connector is the factory cable. The keystone connectors are both the same and say;

Supports all HDMI 2.0b functions including High Dynamic Range (HDR) video, 18Gbps transfer speed, 4K, UHD, 3D, 48-Bit Deep Color and Audio Return Channel (ARC).

The cable behind the wall is 10 ft and the cable at the TV end is 3 ft, both with the description;

This double-shielded premium cable provides TRUE Hi-def performance. It equippes latest 18Gps UltraHD/4K, 2.0 version, featuring Ethernet, 3D, 4k Colour upto 60fps, and Dolby Atmos Audio.

If I put it all together, I get nothing but black screen (I initially thought the keystone connector was broken), but if I plug the behind the wall cable into the Xbox; no problem 4k @ 60 fps, hdr etc.
So one keystone and 2 cables is ok, but 2 keystones and 3 cables breaks it.

Am I experiencing some maximum signal loss issue that pushes it over some limit and is there anything that can be done about it?

Worst case is that I remove the keystone plate from behind the TV, since you can't see it there anyway, but it wouldn't be as pretty.

Thanks!

:)

XBF Crystal P

Hi there Mitch,

Thanks for reaching out. I'm sorry to hear about the issue a current set up that creates a black screen from the Xbox One. I recommend to try the following article: Troubleshooting
a blank TV screen or monitor while your Xbox One is on.

Try this out and let us know the results.

MitchVH

I could try a low res setting and see if it is happier. Obviously, that isn't a long term solution. As noted, it works plugging the wall cable directly into the Xbox (4 connections), so I think I will plug the cable directly into the TV and use a keystone
at the Xbox end and hopefully that works. I am surprised that the xbox is so sensitive to multiple connections, given all the cables and connectors are hdmi 2 4k high speed rated and the signal is digital (albeit high bps).

MitchVH

Btw; ARC coming back from the TV to a Denon is fine through 2 keystones and 3 cables. I tried the same 3 ft hdmi cable to the Xbox and it didn't work either.

XBF Crystal P

Hi there Mitch,

Thanks for the reply and for keeping us updated. If the issue persists, I would recommend reaching out to the manufacturer for more assistance.

Unfortunately, as per the article
Troubleshooting a blank TV screen or monitor while your Xbox One is on, the solution is to change the set up.

Thanks for your time. Hope all goes well.

WhinyMicrobe109

How do I connect a TV without HD connectors to an X-Box One?

Connecting an Xbox One X to a TV via keystone connectors