Connecting an external drive on Xbox One

1. Plug external hard drive into Xbox One with good connection.

2. Download games.

3. Unplug external drive.

4. Take external drive to Xbox One with bad connection.

5. Plug external drive in.

6. Play games.

7. Say thank you.

Note: External drive needs to be USB 3.0 and have 256GB of free space.

Seems to me that it is a problem with either the drive itself or the cable connecting the drive to the console.

If you have another external drive handy, try using the cable from your xbox external drive and see if it can connect to a computer or laptop. If it can, then its more than likely a problem with your external drive.

Alternatively, you could test your external drive on another xbox one console.

Hi there,

Thanks for the reply. I'm sorry to hear that the issue is persistent on the External Hard Drive.

Have you tried connecting the hard drive to a PC?

Does the PC recognize the external hard drive?

Does the external hard drive meet the specifications for the Xbox One?

If the problem persists, I recommend to try a different external hard drive on the Xbox if possible. One thing we want to make sure, Are the ports on the Xbox One functioning?

Let us know.

Hi

I don't know what file format Xbox One uses with external hard drives but when you first connect a drive the console should offer to format the drive for games (If it meets the specs), With my Xbox One I have both a 2TB and 4TB external hard drives connected
and working without any issues for playing games.

External hard drives connected to the XBOX One and One S must be at least USB 3.0.