Connected to the internet, Xbox still says "Connect to Xbox Live"

Discus and support Connected to the internet, Xbox still says "Connect to Xbox Live" in XBoX on Consoles to solve the problem; I haven't used my Xbox One in a while, and in typical Microsoft fashion, it appears to have bricked itself. When I turned my Xbox on, it required an... Discussion in 'XBoX on Consoles' started by Benislav, Oct 31, 2015.

  1. Benislav
    Benislav Guest

    Connected to the internet, Xbox still says "Connect to Xbox Live"


    I haven't used my Xbox One in a while, and in typical Microsoft fashion, it appears to have bricked itself.

    When I turned my Xbox on, it required an update but wouldn't let me. I followed advice given on Xbox Support until I finally went through with the offline diagnostic update tool.

    Following my application of the offline update, my Xbox isn't showing any pins or letting me into games. I'm stuck on the home screen with "Connect to Xbox Live". Unfortunately, I've tried just about everything. My current network status is Wired with
    a Moderate NAT Type. Service info is unavailable. I've tried both Wired and Wireless connections, and both give me the "It's all good" page. I've tried turning the console off and on again, and I've tried hard resetting. I've forgotten the wireless network,
    I've unplugged the ethernet cable and plugged it back in, I've cleared persistent storage and the Alternate MAC address. Nothing helps.

    Is there any help there, or am I the not-so-proud owner of a $400 brick?

    :)
     
    Benislav, Oct 31, 2015
    #1
  2. SlyFire01
    SlyFire01 Guest
    Can't connect

    When I try to connect, it says: "A problem has occurred..." and then I go to test my connection and my Network and Internet are both connected, but Xbox live isn't and error comes up saying "Your console is connected to the Internet but can't contact Xbox
    live..." I've turned my Xbox off and on multiple times as well as my router/modem to help solve the issue but it still persists. Also, when I try to play skyrim and go to load a save it prompts me to sign in but the it freezes on me and I need to restart my
    Xbox. Is Xbox live down or what?
     
    SlyFire01, Oct 31, 2015
    #2
  3. jduderock
    jduderock Guest
    Not connecting to Xbox Live, 80151909

    So I tried to go onto Xbox Live, and it says "Your console cant connect to Xbox Live..." And at the bottom, it just says "80151909". I tested my connection, and everything was connected, except for the internet to xbox live. I restarted my modem+router,
    and checked my computer, and everything was fine. I tried to download my account, but it says the same thing, and wont even let me get to the gamertag area. I also cleared my storage cache. Some extra info:I use the Xbox Slim, I'm also connected using an ethernet
    cable, and I tried going wirless, but it didn't fix anything.
     
    jduderock, Oct 31, 2015
    #3
  4. Benislav
    Benislav Guest

    Connected to the internet, Xbox still says "Connect to Xbox Live"

    I swear, I'd been trying at this for hours, but while waiting for a response, the problem seems to have somehow fixed itself. I'd like to be able to offer an explanation for anyone who may have a similar problem, but I just let it sit and it somehow worked
    it all out.

    Thanks anyway to anyone who would have offered assistance!
     
    Benislav, Oct 31, 2015
    #4
  5. well it is Halloween ...ghosts in the machine ???
     
    RobertBuckalew, Oct 31, 2018
    #5
  6. BigJ Savage9835 Win User

    Getting very upset

    I thought it was me too I'm connected to the internet but it still says connect to xbox live
  7. SaltyMcDougal Win User

    Xbox live Unable to connect

    I've been having the same issue. My xbox is connected to the Internet, and it says I can play multiplayer, but won't connect to Xbox Live. Tried restarting multiple times, disconnected from Internet and reconnected, and still nothing
  8. FallFlare Win User

    Unable to connect to Live.

    Ive continued testing things to try and get my xbox connected and still no success.

    It always connects to the internet, but refuses to connect to live.

    It says "Your console is connected to the internet but cannot contact xbox live."

    So would this mean its something on the xbox live servers side?

    I know my ISP isnt blocking it since I already called and they actually tested an xbox 360 themselves to try and check, and they could connect.
  9. Moneymike064777 Win User

    Cannot connect to Xbox live and WiFi issues

    I did your process and my XBOX ONE S is still not letting me go on XBOX Live or joining my friends.It shows its connected but the NAT Type says it is either Strict or Unavailable.My Xbox is on IPV4, and if i change it on my router to IPV6 then all the
    other devices on the network are going to have problems connecting to the internet. It shows it is connected to the router but when I try to sign in to Xbox Live it says connect to the internet.
  10. Bazil Choudhry Win User

    Cannot connect to Xbox live and WiFi issues

    I did your process and my XBOX ONE S is still not letting me go on XBOX Live or joining my friends.It shows its connected but the NAT Type says it is either Strict or Unavailable.My Xbox is on IPV4, and if i change it on my router to IPV6 then all the
    other devices on the network are going to have problems connecting to the internet. It shows it is connected to the router but when I try to sign in to Xbox Live it says connect to the internet.
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Connected to the internet, Xbox still says "Connect to Xbox Live"

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