Connected but not

RobertBuckalew · Jun 5, 2016

try this below and see if it helps....if its still acting up it might be a network/router issue.....

go into settings and accounts and remove all the profiles , (make sure you have the email and password to get them back ) after you remove the profiles , shut the xbox down by holding the xbox logo on the console for 8 seconds till it powers down , while
it is off , unplug your modem and router for 30 seconds to clear them also , plug the modem and router back up and when they are online , turn the xbox back on , when it is all the way up , re add your main profile ...it may sit there and sync a little while
but all SHOULD be good afterwards ...

DJCrimsonCroc · Jun 5, 2016

Try signing out of your account and signing back in... Had similar problem and thats what worked. Tried all that "holding power button for said amount of time" and "unplug router and xbox one power source for however minutes" etc and simply signing in and
out of my account got me back on. Takes 1 min, worth a try?

Tshivhase TD · Jun 5, 2016

Your netwoek is good, but there are some Xbox services issues

Sorry there is a problem on our side. To see which services are affected, check the current service status in settings> network or go to xbox.com/status

Thats the message it shows after testing my connection since yesterday

Please help

Tshivhase TD · Jun 5, 2016

Tried removing my account and restarting the console and router i test my connected it says everything is good your connected to the internet. Ok i go to sign in into my account it brings up this error message " Try again later" There was a problem, and
we could not continue. (0x80a40019)

ScarredToaster · Jun 6, 2016

I saw another thread about the same issue. Tried the steps and now I'm back online!

forums.xbox.com/.../2165083.aspx

MasterShpheil · Jun 6, 2016

I'm having the same problem as SwiftKitten1112 but, been going on for a week now.

bongo1980 · Jun 7, 2016

Had the same problem for a couple of weeks, reported it with xbox earlier and when I turned my console back on I was signed out, signed back in and now I'm back up and running ok.

ORM5ON · Jun 7, 2016

Having the same problem -- you're not alone. =(

Renegade Zephyr · Jun 8, 2016

I'm having all these same troubles starting as of today. I can't create parties, my friends list never changes any status, the deals tab is replaced with "Connect To Xbox Live", but I'm online and even downloaded an update for a game(Smite). But it wouldn't
let me play said game. It told me I needed to connect. My network settings displays that everything is good and every service is available also.

I hope Xbox can fix this problem soon.

FlatBunny829681 · Jun 8, 2016

has anyone found a solution to this?

RapmasterJ · Jun 8, 2016

I'm having the exact same issue.

RapmasterJ · Jun 8, 2016

Try and just sign out of your profile , then back in....if still not fixed , try this below.....

go into settings and accounts and remove all the profiles , (make sure you have the email and password to get them back ) after you remove the profiles , shut the xbox down by holding the xbox logo on the console for 8 seconds till it powers down , while
it is off , unplug your modem and router for 30 seconds to clear them also , plug the modem and router back up and when they are online , turn the xbox back on , when it is all the way up , re add your main profile ...it may sit there and sync a little while
but all SHOULD be good afterwards ...

-Bimnog from another thread

StooplePoop · Oct 31, 2018

Remove your profile and readd it,

XxSoDxX Befries

I'm having the same issue with some twists, my hard drive says it's empty, 2tb hard drive with at least half used for games, gone. No friends are appearing to me. All live options are down. And for the games I have cds for. No saved data has been found.
This is the second time being right now its doing this. Happened two days ago after this new update, everything just magically came back. Please give me a hand on fixing this issue.

romeoskullz

Having the same issue

Talked to a rep and she said come here and post a note

Hoping some one here can resolve this issue

Every time I update issues arise

And of course the warranty is up so I might be expected to pay to resolve the issue due to no fault of my own

Very frustrating

Badle1711

My Xbox constantly has to be switched from wireless to a wired connection, and always gives me some crap about my router or modem! Weird considering my other devices stay connected after being connected. I've spent plenty of time on the phone with Microsoft
trying to fix multiple problems. I pay a lot for high speed internet just like everyone else, but PlayStation customers don't pay extra for service. What's the logical plan of action?

CYA007

If all the steps above don’t work. I would suggest you to contact Xbox Support and thank you for using the forum.

FETTI x ALBO

I have the same problem as you, until like two or three days ago I was able to play perfectly fine but ever since the core servers went down on Xbox I’ve been having difficulty signing in, downloading games, sending messages, all of that. I know it’s not
my Internet because I am using my phone and computer just fine within those two or three days I’m having issues with the Xbox. I’m pretty sure it’s their core servers. I’ve tried everything, factory reset it, hard reset it, unplug the cable for five minutes
on the Xbox console, unplug my router and modem, reboot my router and modem, use wired connection, and nothing works. It has to be on their side

Connected but not